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the most exceptional pet insuance company ever
I have had to file a few quite expensive claims nothing has ever been questioned other than are you making sure Katie (my dog)is getting the very best possible care that can be provided (1 ethalyene glycol toxification ) ( 2tpol left knee ) (3 tpol right knee ) this is an exceotion company with exceptional people
Insurer: Trupanion
By: Byron
One word - Yippee!
This was my first experience with Embrace. I was skeptical about how they would actually pay out on the claim. OMG! I submitted my "wellness" claim and a week later the entire claim was direct deposited into my account. Could not have been easier! Had the vet fax over the notes from visit, with a receipt - done! Customer service is wonderful! Yippee! So happy I went with Embrace - thank you!
Insurer: Embrace
By: Kim
Healthy Paws was definitely the right choice!
I researched practically every option before making the informed decision to join Healthy Paws. I never thought that within two years of joining that I would have to make a claim, but my Cairn Terrier, Maxine, needed costly surgery. Once I filed the claim, I received an immediate response from Healthy Paws and once Maxine's medical history was submitted, I received a check, again almost immediately. Contact from Healthy Paws was personal, caring and stress free. I know I made the right choice for Maxine by choosing Healthy Paws.
Insurer: Healthy Paws
By: Brian
excellent
Response time is quick and accurate
Insurer: Trupanion
By: barbara
excellent
Response time is quick and accurate
Insurer: Trupanion Canada
By: barbara
This company is a scam.
Our puppy has struggled with severe bouts of diarrhea on and off for several months. As such, we have needed to run several diagnostic tests, and considered an endoscopic procedure or a biopsy of his large intestine to find the root of the problem. However, these problems started well after the 2 week waiting period for our insurance to take effect. Unfortunately, during one of his routine vaccinations within this 2 week waiting period, our vet noted "occasional soft stool." Despite this note, no tests were run as it was not a matter of concern and a test had been done for parasites just a week prior, which had turned up negative. Embrace has not reimbursed us for ANY of our puppy's tests since his stomach problems began, stating that the "occasional soft stool" was a "pre-existing condition." Our vet was nice enough to write a letter explaining that his subsequent stomach problems were not related to the note about soft stool, however, our appeal was denied. Everyone I have dealt with at this company has been extremely unhelpful and unapologetic. They will go to great lengths to find a reason to deny a claim and I would highly recommend looking elsewhere when considering insurance for your pet.
Insurer: Embrace
By: Jordanna
Exactly as promised
After talking to a rep on the phone, I fully understood my options and which ones were going to meet my needs perfectly. The information and forms I needed were emailed to me right away. Submitting the claims were easy and so was getting reimbursed. There haven't been any hassles. My only feedback would be to let me know upfront that I needed to get the vet SOAP notes as part of that initial package so I knew to request it on my next visit to the vet.
Insurer: Embrace
By: Amt
Embrace is a wonderful insurance company
When I first looked into getting pet insurance, I read every review for each insurance company I could find. Embrace impressed me far beyond all the rest. My experience with Embrace has been the same. My claims have always been reviewed very quickly and there has always been great follow up from embrace to insure great customer service. I am very happy with embrace and do recommend them to anyone.
Insurer: Embrace
By: Tracy
Possible liver problem
Routine blood work revealed raised liver enzyme. No symptoms so an exray was done which showed liver OK but enflamed bowel was detected. Our dog was completely unsymptomatic , however, a number of medications were prescribed which we purchased and administered. The liver enzyme is greatly improved and no intestinal problems now. Our claim was handled promptly.
Insurer: ASPCA
By: William