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Customer Service is Fantastic
I've been a Healthy Paws customer for two years and have great experience after great experience. My claims haven't even been that large, a torn dew claw and another one for a foxtail removal. But every time Healthy Paws has delivered as promised with speed and very personal service. One of the top customer service companies in any industry!
Insurer: Healthy Paws
By: Bryan
For Wellness Claims, Embrace is fantastic!
My husband brought home a new kitten last May, and we decided to sign him up for pet insurance. Having never purchased pet insurance before, we chose Embrace based on the reviews seen here and through word of mouth. We have both a Wellness Policy and an Accident/Illness Policy. We have primarily submitted Wellness claims for our kitten, which have been processed very quickly with no hassle. We have recently submitted an Illness claim, which is taking a bit longer, but I suspect it is because they have to take a look at our deductible. Overall, we are very pleased with Embrace. We look forward to being with them for years to come.
Insurer: Embrace
By: Jessica
Great coverage and piece of mind
We have had Embrace for a few years now and have been very satisfied. We have coverage for our cat and have had to submit illness claims on a few occasions for recurring stomache issues. Embrace covered everything, including fluids, pain med and anti nausea injections, no questions asked. Its great to have peice of mind when our pet is sick, knowing that caring for him wont be a finacial burden. Each time Embrace acknowledged receipt of my claims within a couple of days and processed the claim checks within a month. And they are always very courteous and professional in their communications.
Insurer: Embrace
By: Jenn
Very easy to work with and responsive
Trupanion was very responsive once we filed our claim. Communication via email was quick and clear. We're really glad we had pet insurance with Trupanion.
Insurer: Trupanion
By: Manay
Very easy to work with and responsive
Trupanion was very responsive once we filed our claim. Communication via email was quick and clear. We're really glad we had pet insurance with Trupanion.
Insurer: Trupanion Canada
By: Manay
10/10 Embrace customer for 3 years
We got Embrace pet insurance three years ago when we got Bella, our boxer baby. I did a lot of research on other pet insurances and actually bought an insurance policy from another company to start with. We quickly found out that the other company was not what they claimed to be and was going to charge a $200 deductible per incident or illness, when the website just says a $200 deductible (which I thought meant for the whole year), so I felt like they tricked us. Then my vet recommended Embrace and we have been with them ever since. We have never had any issues with Embrace. They have covered everything, no questions asked for our Bella, and we have had A LOT of problems (bilateral ACL's torn, cherry eyes, the mange, kennel cough, giardia, skin allergies, etc.) We love Embrace and I honestly don't know how we would have made it without them. We also feel very much at ease knowing that if something catastrophic happens, Embrace will be there for us. My only regret is that we did not get the prescription, dental, or wellness plan. Next time we will be fully covered for everything. We highly recommend Embrace and tell everyone we know about them.
Insurer: Embrace
By: Emily
Claims Processing A+
When one looks for Pet Insurance you hear all kinds of horror stories. We narrowed our choice down to two carriers one of which was Trupanion.Their sales department was a delight to work with answering all of our questions. But over time we have learned that Sales and Marketing is one thing and Claims another. In the case of Trupanion I cannot say enough good thing about how our recent claim was handled. The Claim was promptly attended to, with all policy coverage and guidelines followed, and prompt payment made. I am happy to report we made a good decision in insuring with Trupanion.
Insurer: Trupanion
By: Craig
Claims Processing A+
When one looks for Pet Insurance you hear all kinds of horror stories. We narrowed our choice down to two carriers one of which was Trupanion.Their sales department was a delight to work with answering all of our questions. But over time we have learned that Sales and Marketing is one thing and Claims another. In the case of Trupanion I cannot say enough good thing about how our recent claim was handled. The Claim was promptly attended to, with all policy coverage and guidelines followed, and prompt payment made. I am happy to report we made a good decision in insuring with Trupanion.
Insurer: Trupanion Canada
By: Craig
Outstanding!
We own 3 big beautiful rambunctious Labrador Retrievers. We don't have children and consider them every bit our children. Their health and well being are paramount to us. I've owned animals all my life but pet insurance is a relativly new offering for pet owners. It has come a long way in the last 15 years. I was reluctant to purchase it originally as the reviews were not so convincing and the coverage less than attractive. When we saved our third Lab from going to the pound and decided to adopt him, the time had come to consider it. I researched all the providers and compared all their ratings, rates and policies and decided on Healthy Paws. It is by far one of the best decisions I've ever made. Our oldest Lab Coopah has recently developed some health issues that had left him listless and unable to climb stairs or jump up to his favorite spot on the bed. He would also cry out in pain for no apparent reason. This of course had us very worried and led to many visits to the Vet hospital in search of answers. Turns out it may have been an autoimmune disease as well as low thyroid levels. I say may have been as we never did get a conclusive diagnosis (it's still ongoing)however he has been gradually getting stronger with more energy and he no longer cries out in pain. Healthy Paws has been there every step of the way supporting and reimbursing us for 90% of the cost we incurred during this process. They are fast (reimbursment checks are received generally 2-3 days after the claim
Insurer: Healthy Paws
By: Jeff
Great Company
We bought our policy for our dog three years ago. Unfortunately we've had some serious health issues with our dog and have had to use our policy. Every claim has been handled in a professional matter with clear communication. I always recommend Embrace to any pet owner. We added our cat due top Embrace's great service.
Insurer: Embrace
By: Mary