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Excellent Service and Speedy Claim Reimbursement
I am super impressed with the service and speedy claim process. A prime example is when my dog had surgery. Not only was the claim process easy and the claim reimbursement speedy, but they went a step further to follow up on my dog's recovery. It really meant a lot for Healthy Paws to reach out. Definitely a testament to such a caring company.
Insurer: Healthy Paws
By: Lisa
Very Sick Dog
Unfortunately, our dog has dealt with health issues for a while now. Pets Best has eased our pain greatly. They are a true partner and have been with us through it all. I don’t know where we would be without them in our corner to support us.
Insurer: Pets Best
By: Misael
Shelter Dogs Healthcare Ruined Permanently
This pet insurance company has deliberately misleading language in their online sign up process relating to waiting periods. They state that you may not file claims for any condition treated during the waiting period. This would mean claims would be denied if they took place during this period. I found out today that in reality any condition DISCOVERED during the waiting period will not only not be covered for the visit, but will also be logged a pre-existing condition for future denials, even though it occured after the start of the plan. Now with a 180 day term for a consideration of not being pre-existing, our dog has a monthly preventative prescription that will NEVER be covered because Spot relates to that keyword in her diagnosis. Furthermore I am now permanently stuck paying out of pocket with no insurance coverage since at this point these are now all 'pre-existing'. Absolutely heartless scam artists
Insurer: Spot
By: Casey
Good job!
Rebecca was knowledgeable and personable. She made us feel confident and secure in our choices. She did not rush us into any of our decisions. It was a pleasure working with her.
Insurer: Prudent Pet
By: JL
I have a 17 year old cat that needs…
I have a 17 year old cat that needs continuous care. Embrace covers her saving me$$$.
Insurer: Embrace
By: George Cox
First claim
I would think when I provided the files to Banfield that they might scan them into their computer system so they have a copy of my insurance even though I do the paperwork but so they would know what is covered. I also provided the first doctors report at eight weeks for my pop. it just seems there copy of that is also missing. They put the basics date of birth first appointment but they did. As far as I’m aware and what they know while talking to them prior to today’s appointment they provide excellent care at the Creekside location in Draper. I just expected more as far as knowledge of the puppies history and insurance coverage in their file.
Embrace really cares about my pet.
The web site is very easy to file claims and they have always been quick to respond and they explain everything in easy to understand terms.
Insurer: Embrace
By: Steve Banker
Pets Best, the very best
"I feel reassured that y'all always have my back when it comes to my dearest Angelwolf. I have been a client for years and will continue to be. Thanks for helping my dog live her best life."
Recent claim
My recent claim with pets best was processed within a few days with no questions asked. The reimbursement was exactly what I expected. Excellent insurance!
Insurer: Pets Best
By: Kristin
Highly Recommend!! 😊
"It's our 1st time using pet insurance and we are pleasantly surprised about the reasonable cost, as well as the efficient claims process start to finish! (If only HUMAN insurance was as easy!) I have recommended your company to several people!😊