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They called my cats fracture pre existing when it wasn't. Said they have me on tape saying he had fracture when I was inquiring about what would happen if he got hurt during waiting period. Had to pay 4k in vet bills plus waiting time. They assumed he was already hurt. Nasty customer service girl was not nice to me at all. They don't care. I'll be canceling my policy. They take your money but when it's time to pay up they state pre existing and claim you are on file saying it is. Nasty girl lied on her notes. They track phone number when you call.
Insurer: Trupanion Canada
By: Emily
Very pleased
We have been with another insurance company for a long time, and had always had trouble with reimbursement. We signed up for Embrace with our new puppy. Our puppy had arthroscopic surgery recently. Our claim was processed quickly, and we received a check shortly after. Highly recommend Embrace to all pet owners. Very pleased!!!
Insurer: Embrace
By: Greg
Great claim updates
I love the fact that as soon as I take Duke in to the vet, the very next day I get an email telling me that the claim was received and is being reviewed. I like the fact that I never need to follow up with you guys. You do it for me. Thank you, Patricia Reid
Insurer: Embrace
By: Patricia
Great company... glad I did my research
I spent hours comparing different insurance companies, and ended up with Healthy Paws. I've had them for over a year now, and due to my dog's many allergies, have submitted countless claims. They are extremely efficient and the quickness if receiving your reimbursement checks is wonderful. They seem to be a smaller company, because when you call, a real live person answers, not some automated machine. They respond to email inquiries right away, and are always very personable. I recommend to everyone to get Healthy Paws, they are definitely the way to go. I would have given a rating of 10 if exam fees were covered, but nonetheless it's still a great company
Insurer: Healthy Paws
By: Tera
Professional and fast
This is my first experience with pet insurance and Embrace has lived up to it's reputation. Claims are handled quickly,explanations of how benefits are calculated are clear and concise and their customer relations are excellent. The kept me up to date on all phases of claim status-receipt, processing and settlement. I wish my "people" insurance was as easy.
Insurer: Embrace
By: Linda
Very Impressed
Please know this is the first online review I have EVER written...and I conduct a tremendous amount of commerce online. I share this information because I'm hoping it will fortify my review. I have been a customer of Healthy Paws since April 2011. I have a policy for both my German Shepherd (6) and Golden Retriever (7). Unfortunately, during the course of the last couple of years both dogs have had their fair share of illness and injury. My GSD has had two knee surgeries within the last six months! Had it not been for Healthy Paws I'm not sure I would have been able to provide them with the level of care that they've had. There is no doubt that the veterinary services both of my dogs have been afforded have significantly improved their quality of life, as well as extend their life. I owe this in large part to being a customer of Healthy Paws. Literally, within a few days after faxing Healthy Paws a claim form I receive notice of reimbursement. Within a day or two after that I have a check in my mailbox. No exaggeration! And, to top it off, I receive emails from Healthy Paws checking up on my dogs to ensure they're doing OK! By the way, the reimbursement amounts are significant - knee surgery (TPLO to be specific) is over $5,000 per surgery, not including rehab therapy (which they also cover!!). Customer service: A+ Return on Investment (your premium): A+ As far as I'm concerned if you have a dog (or cat) and you do not have a policy with Healthy Paws
Insurer: Healthy Paws
By: Howard
Love my insurance company!
I have had Petsecure on all of my pets for the last 5+ years, currently 4 cats and 2 dogs! In the past 6 months I have had to submit claims for pneumonia ($7000), recurring bouts of pancreatitis, demodex, and now possibly feline asthma, on a number of my animals. Petsecure always pays my claims to my full expectations and I have never been disappointed!
Insurer: Petsecure
By: Shannon
Easy, caring and efficient
Thank you for the expedient & efficient response to my claim. The whole process from the becoming was easy & i didnt have to worry about filling out a lot of paper work or follow up calls. Everything was handled very quickly including the reimbursement for my vet bills. I even received emails checking on my puppy, which was very thoughtful & kind. I would highly recommend Trupanion to anyone.
Insurer: Trupanion
By: Rachael
Easy, caring and efficient
Thank you for the expedient & efficient response to my claim. The whole process from the becoming was easy & i didnt have to worry about filling out a lot of paper work or follow up calls. Everything was handled very quickly including the reimbursement for my vet bills. I even received emails checking on my puppy, which was very thoughtful & kind. I would highly recommend Trupanion to anyone.
Insurer: Trupanion Canada
By: Rachael
Fantastic company - seamless reimbursements
I have nothing but great things to say about this insurance company. My French bulldog had a herniated disc and I was extremely upset because her hind legs were paralyzed. My boss asked me what insurance company I use cause he needs insurance for his two dogs. He asked if they were any good? I said we will see on how long it will take to get my claim paid. It took less than 10 working days..unbelievable. I am telling all my pet owner friends to get this insurance. I am very thankful for their kind approach when speaking with them on the phone as well.. I give them an A+++
Insurer: Embrace
By: Lonnetta