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professional and kind
Healthy Paws sent emails confirming receipt of my claims and informing me of when the checks would be processed. I received the reimbursement checks within 2 weeks of submitting the claims, and then I received a very caring email asking how my dog was doing. During such a stressful time, it was helpful to know the financial aspect was being taken care of just like Healthy Paws said they were going to do. I have to admit I was a bit skeptical thinking the process wouldn't go smoothly just because you never know in these situations, but the process went very smoothly and efficiently. This company has a healthy balance of professionalism and kindness. They will have my business as long as I am a pet owner. They provide peace of mind, and they follow through with what they say they will do.
Insurer: Healthy Paws
By: cara
Efficient Claim Processing
I had to take my boxer, Stanley, to ER due to bloat condition. He is fine now. After this vet visit,I would recommend feeding your dog two or three smaller meals a day rather than one large one. The claim was handled very efficiently by Embrace and I was given status updates along the way. Only took 2 weeks to process and pay my claim. Thank you Embrace for the great service!!
Insurer: Embrace
By: Will
Reliable and good communication
Just like with your children, you just never know when something weird, traumatic or unexpected is going to come up and you don't hesitate to make them better; but you're also hit HARD with the bills. I used to roll my eyes at 'pet insurance' and the eccentric people who bought into it ; but with one big playful dog and another very active dog....like kids...unexpected things can happen, and I'm beyond grateful now that I bought insurance to help with the bills. It only takes one mishap....and now I'm grateful and a firm believer in pet insurance.
Insurer: Embrace
By: Anett
excellent service
great service. it took longer but they explained the process.
Insurer: Trupanion
By: Tiger
excellent service
great service. it took longer but they explained the process.
Insurer: Trupanion Canada
By: Tiger
Great service and very responsible personand every
Excellent communication. Very prompt responses. In timely fashion. Thank you very much for taking such a great care of our family in time of need
Insurer: Embrace
By: Irina
Not bad at all!
We submitted a claim for our cocker spaniel after she was admitted for excessent vomiting. I was very happy with how simple it was to make a claim. The people at trupanion stayed in contact with email updates on the progress of the claim. I would have liked to see more things covered, but its a help anyways.
Insurer: Trupanion
By: Charlotte
Not bad at all!
We submitted a claim for our cocker spaniel after she was admitted for excessent vomiting. I was very happy with how simple it was to make a claim. The people at trupanion stayed in contact with email updates on the progress of the claim. I would have liked to see more things covered, but its a help anyways.
Insurer: Trupanion Canada
By: Charlotte
ACL surgery
Our dog needed knee surgery to repair a torn ACL. We received an estimate from the vet and submitted this to Trupanion for pre-approval. They ok'd the pre-approval to cover 90% of the estimate and we scheduled the surgery for the following week. The vet clinic had worked with TruPanion before so the entire process was very easy. We did not have to pay the entire amount up front, only the 10% amount that we owed.
Insurer: Trupanion
By: Kelly
ACL surgery
Our dog needed knee surgery to repair a torn ACL. We received an estimate from the vet and submitted this to Trupanion for pre-approval. They ok'd the pre-approval to cover 90% of the estimate and we scheduled the surgery for the following week. The vet clinic had worked with TruPanion before so the entire process was very easy. We did not have to pay the entire amount up front, only the 10% amount that we owed.
Insurer: Trupanion Canada
By: Kelly