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DON'T BUY INTO THIS!
I had this Insurance for my two kittens.The very first time I filed a claim for the small amount of $60.00 I received an Email from Pets Best that I didn't fax over the claim properly.The customer service rep. told me all the documents were filled out properly but the corner of the receipt and the Dr.Diagnosis was overlapping.I was looking at my copy when she was explaining this to me,and you could clearly see everything that needed to be seen.I needed to resend every thing this time by mail.I get a notice after I mailed itstating they are closing the claim out.I call again stating its been 2 weeks.The Rep. tells me when they receive the paper work in the mail Pets BEST will reopen the claim and pay it.I then receive a notice two days later stating that Pets Best can not pay for the service as for the Dr. needed to give an ideamized invoice not check marks next to the break down to as what exactly the Vet. did in the examination.I called again and told them Pets Best had every thing they needed to pay this claim.Pets Best had a claim form filled out properly,they had a copy of payment,they had a itamized invoice by the Vet with a Diagnosis and the treatment plan.I ask that Pets BEST please cancell my plan.They did so the next day and withdrew money out of my Bank Account.I am so shocked and very disappointed with Pets Best Insurance.I was really hoping this would work out.Please think twice about using this Insurance.My first claim for $60.00 which means PETS BEST would have
Insurer: Pets Best
By: laura
Fast Reimbursement
Last year we lost both of our dogs (10 and 15 years old). After dealing with VPI Pet insurance, which they both had all of their lives, I swore I would never insure another pet with them. When we got our new puppy in January, I searched for a better pet insurance company. I found Embrace and have been very happy with them. The reimbursement process is quick and simple. I love the direct deposit option. We are planning on getting another puppy and will definitely insure her with Embrace.
Insurer: Embrace
By: Michelle
I'll never be without Pets Best
My 7 month old Italian Greyhound, Niles, developed meningitis suddenly. My local rural vet did not have the diagnostic tools to figure out what was wrong with him. His pain was intense and increasing. I was able to take him to a Specialty Hospital to get the care he needed because I had Pets Best Insurance. He is now on the mend, and my finances are not a wreck. I cannot thank Pets Best enough for their prompt service and compassion. I will never be without Pets Best Insurance again.
Insurer: Pets Best
By: Beth
Glad that I found this.
I have had no problem collecting on my wellness claims. The only thing I wish is I had to do a special test on one of my dogs and they wouldn't cover it. Other then that I have no complaints about this company.
Insurer: Embrace
By: Rosemary
Fracture Radius
Our 5 month old puppy broke his leg running up deck stairs, and we had to get him to a vet for a review and casting. We were out of town when he had this accident, and Trupanion was great with understanding the multiple vet visits. They were fast on contacting us upon receiving, processing, and accepting the claims. Poor pup! He's been so good and on the way to recovery not needing surgery yay. Thank you!
Insurer: Trupanion
By: Danielle
Fracture Radius
Our 5 month old puppy broke his leg running up deck stairs, and we had to get him to a vet for a review and casting. We were out of town when he had this accident, and Trupanion was great with understanding the multiple vet visits. They were fast on contacting us upon receiving, processing, and accepting the claims. Poor pup! He's been so good and on the way to recovery not needing surgery yay. Thank you!
Insurer: Trupanion Canada
By: Danielle
Pennies and cents reimbursables
they try everything not to pay up and adding insult to injury, they will reimburse you pennies and cents against your claim. they wont pay up for an annual check up. a clean bill of health was favourable to them, which means they can continue to take my money knowing fully well that i wont hit them with a big bill in the future, their profit, my loss!
Insurer: Trupanion Canada
By: Butch
Trupanion was excellent!
I have nothig but good things to say about Trupanion. They came through for me with no questions asked. I've been recommended them to numerous dog owners.
Insurer: Trupanion
By: gayle
Trupanion was excellent!
I have nothig but good things to say about Trupanion. They came through for me with no questions asked. I've been recommended them to numerous dog owners.
Insurer: Trupanion Canada
By: gayle
Couldn't ask for more
I began with a free month trial of Trupanion, not ever expecting to use it. Lo and behold, a few weeks later my Aussie ruptured a ligament in his knee, a traumatic experience for us both.Trupanion at first wrongly refused my expensive claim (they are a business after all). But after my vet contacted them through their appeals process, they were more than cooperative. My dog is now up and running again. It may have taken a while, but I couldn't be happier with how everything turned out. What started out a as trial on a whim, has earned them a life-long customer!
Insurer: Trupanion Canada
By: Anthony