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Efficiency
Embrace lets me know when they receive my claim, tell me that they are working on it. Then I get an e-mail telling me what they found or ask for additional information. Then I get my payment followed by an e-mail aking me if I received the payment! the follow thru is amazing! Start to finish!
Insurer: Embrace
By: Mary
Very Pleased
My dog had several illnesses that needed treatment, and within a couple of days of filing my claim with Trupanion I received confirmation of the filing, status updates, and finally a timely reimbursement. I had another company in the past, but it doesn't even compare with the service and follow through that I've received so far with Trupanion.
Insurer: Trupanion
By: Melissa
Very Pleased
My dog had several illnesses that needed treatment, and within a couple of days of filing my claim with Trupanion I received confirmation of the filing, status updates, and finally a timely reimbursement. I had another company in the past, but it doesn't even compare with the service and follow through that I've received so far with Trupanion.
Insurer: Trupanion Canada
By: Melissa
Prompt at getting money back!
I have been a customer of Embrace for a little over a year and have been very happy with the service. Not only are they very prompt with getting claims processed, but they have always found funds covered by my insurance! I'm so glad my dog is covered.
Insurer: Embrace
By: Erin
Trupanion: Loyal, Helpful & Priceless
Words can't describe how helpful and sympathetic the folks at Trupanion were when our 6 month old Klee Kai had a horrible accident. Friends were pet sitting her while my husband and I travelled abroad. While being with them, she was on a walk and got loose from her collar - long story short, she fell/jumped into a basement parking lot ramp and fractured her 7th vertebrae. Initial emergency care specialists thought she could have neurological damage, later she was taken to a specialist clinic where she had an MRI and subsequently massive surgery to reconstruct her fracture vertebrae and fix it in place with cement, steel plate and screws. In total, the bills came close to $11,000. When I called Trupanion from abroad and explained the situation, not only were they immensely helpful and sympathetic, but they calmly reassured me that they were there to help and they would do anything they could to help us save our puppy - they didn't disappoint. Their claim approval process was lightning fast - we wanted to make sure the claim would go through before committing to spend $11k, so they went out of their way to make the pre-approval happen in a matter of hours. After the operation (which went extremely well), Trupanion stayed in touch with us to make sure our dog was OK and to see if they could help with anything else. I can't think of a better example of world-class service I've ever been exposed to. Without Trupanion, we would've had to euthanize our puppy, but
Insurer: Trupanion
By: Veronica
Trupanion: Loyal, Helpful & Priceless
Words can't describe how helpful and sympathetic the folks at Trupanion were when our 6 month old Klee Kai had a horrible accident. Friends were pet sitting her while my husband and I travelled abroad. While being with them, she was on a walk and got loose from her collar - long story short, she fell/jumped into a basement parking lot ramp and fractured her 7th vertebrae. Initial emergency care specialists thought she could have neurological damage, later she was taken to a specialist clinic where she had an MRI and subsequently massive surgery to reconstruct her fracture vertebrae and fix it in place with cement, steel plate and screws. In total, the bills came close to $11,000. When I called Trupanion from abroad and explained the situation, not only were they immensely helpful and sympathetic, but they calmly reassured me that they were there to help and they would do anything they could to help us save our puppy - they didn't disappoint. Their claim approval process was lightning fast - we wanted to make sure the claim would go through before committing to spend $11k, so they went out of their way to make the pre-approval happen in a matter of hours. After the operation (which went extremely well), Trupanion stayed in touch with us to make sure our dog was OK and to see if they could help with anything else. I can't think of a better example of world-class service I've ever been exposed to. Without Trupanion, we would've had to euthanize our puppy, but
Insurer: Trupanion Canada
By: Veronica
CLAIM EXPERIENCE
Thank you Sara and Carly for making this experience pleasurable. As I mentioned before, I have used others in the past and Everything was a FIGHT and they tried their best to deny anything and everything. I have recommended Health Paws to everyone and even posted on Face book how happy I am with your services. I hope you have a great day and nice weekend. Best, D Ford (and Clifford too)
Insurer: Healthy Paws
By: D
Confidence and reassurance
Having this insurance has provided me with the peace of mind and confidence needed to totally enjoy my pets. I love doing things with my 3 goldendoodles and they go everywhere with me. I am very cautious about where they go and they are very well behaved, however, they are dogs and love to get into things. Knowing that if any of them would have an accident or medical problem gives me the confidence and reassurance to relax and enjoy them.
Insurer: Embrace
By: Mary
My research paid off!
I have had both my dogs insurance with Healthy Paws since they were puppies (about 2 years now). I've submitted claims for medications, allergy testing and small cost items - all claims were always processed fast and they always cover what they say they will. Just the other day, my little mini-golden doodle had been scratching his face a lot, I knew it was probably seasonal allergies. I took him to a dog dermatologist where they performed a skin allergy test, gave him a steroid shot to calm the itching and all this other stuff, including daily allergy shots medication. The bill shockingly came out to $1050 - holy crap, I was not expecting that. The Healthy Paws claim form was sent in that same evening to reimbursement. This was a Tuesday, by Thursday the same week I had over a $800 check sitting in my mailbox. Healthy Paws is quick, efficient and honest. I did my due diligence when shopping for pet insurance companies and I found out a lot of dirty stuff on other companies. Healthy Paws has only raised my rate about $5 or so dollars since the beginning - that is completely fine with me. Healthy Paws is the best decision I have made for my pups.
Insurer: Healthy Paws
By: Kristina