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Compassionate interest and care.
My wife and I were very impressed with the level of compassion all of the Trupanion associates showed for our dog, Apollo. He broke one of his K9 teeth off at the jaw line and had to have 3 procedures to repair. They were very understanding and willing to help. They worked with us and the vet to ensure everything was covered before we proceeded. Spending $3500 for a dog tooth is a lot of money, but knowing the insurance was there to help allowed us to focus on getting Apollo back to his playful self.
Insurer: Trupanion
By: Robert
So glad I switched!
I contracted with another pet insurance company (which shall remain nameless) for years and never received a penny for any of the charges I submitted to them. Now I'm with Trupanion and I'm delighted with their coverage and their caring ways! Trupanion kept me advised of the progress being made in each step of the settlement process. Two thumbs up to Trupanion!
Insurer: Trupanion
By: Audre
So glad I switched!
I contracted with another pet insurance company (which shall remain nameless) for years and never received a penny for any of the charges I submitted to them. Now I'm with Trupanion and I'm delighted with their coverage and their caring ways! Trupanion kept me advised of the progress being made in each step of the settlement process. Two thumbs up to Trupanion!
Insurer: Trupanion Canada
By: Audre
Very good communication
I was very pleased with how Embrace communicated with me regarding the claims I submitted recently. They acknowledged receipt, told me when to expect resolution, received additional status updates, an email stating how much each reimbursement would be and when to expect my checks. No complaints!
Insurer: Embrace
By: Susan
My cat had a laceration on his front paw
I filed all the papers with Embrace, but they needed more information from my vets, which they pursued and ultimately received. After review, Embrace paid the claim within the promised time frame. I am very pleased with the results. Thank you, Embrace.
Insurer: Embrace
By: Patsy
THE REAL DEAL
This is our first experience with pet insurance. We used a "wellness plan" at a major vet chain with our last bulldog, and it can't hold a candle to Embrace. They are thorough, they are very communicative, and they are there every step of the way. The claims process is simple and expeditious, and the flexibility offered by the plan in terms of where you can seek treatment is awesome! Couldn't be happier.
Insurer: Embrace
By: John
great to work with
I submitted a claim for reimbursement for my dog's yearly exam and related testing and vaccinations. I was contacted the next day by Embrace and told that my claim was received and being processed. Then I received an e-mail from Embrace stating that my reimbursement would be deposited into my bank account within the next 3 business days. I received the money in 2 days! Excellent communication and processing time.
Insurer: Embrace
By: Laurie
I Embrace Embrace
I am glad the vet had info about Embrace. I did not know about pet insurance and from the first time online at the site to my wellness claims everything has been spot on. I am impressed with this company and will tell anyone I know that they need Embrace for their furry children too! Thank you Embrace!
Insurer: Embrace
By: Cindy
be very careful of "soft exclusions"
Trupanion does not do a lot of outright exclusions but they go back into the vet records since you got the dog and if anything is even remotely related, they will not pay. They told me that all it takes is a letter from my vet to say they are not the same but my stupid vet didn't do that - these were two totally different incidents. So what I cam to realize is that the vet does not necessarily remember plus all the details were not written down and some of it was fabricated i.e. they wrote that I fed my dog boiled hamburger and rice. I have NEVER fed my dogs hamburger - EVER - sick or not - so Trupanion relies on this type of inaccurate information - but I guess they would rather deny a claim as opposed to paying it. Also, it took them two months to process this claim
Insurer: Trupanion
By: Else
be very careful of "soft exclusions"
Trupanion does not do a lot of outright exclusions but they go back into the vet records since you got the dog and if anything is even remotely related, they will not pay. They told me that all it takes is a letter from my vet to say they are not the same but my stupid vet didn't do that - these were two totally different incidents. So what I cam to realize is that the vet does not necessarily remember plus all the details were not written down and some of it was fabricated i.e. they wrote that I fed my dog boiled hamburger and rice. I have NEVER fed my dogs hamburger - EVER - sick or not - so Trupanion relies on this type of inaccurate information - but I guess they would rather deny a claim as opposed to paying it. Also, it took them two months to process this claim
Insurer: Trupanion Canada
By: Else