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Very personable service.
I am impressed by their claim handling and follow ups. When I submitted claims, they email the status regularly. The emails allow for a reply. I am impressed that Laura Bennett, the co-founder does a follow up and also allows replies. Overall, I feel the company really cares about me and my pup. The "ask a vet service" is wonderful and very responsive. I'm glad I went with Embrace.
Insurer: Embrace
By: Debbie
Excellent service
We have had our little love Teddy for about a year now, Unfortunaly he seems to have quite a weak immune system & we have been to the vet with him more than we would like. Each time Health Paws has processed our claim within 24 hours & this last time our dedcutible was met. We recieved our reimbursement check within a week. This is outstanding service & I recommend Healthy Paws to every pet-parent I know. I am so glad I insured this wonderful member of our family.
Insurer: Healthy Paws
By: Susan
Compassionate service team and quick claim payment
Healthy Paws is truly a class act when it comes to customer service. They "held" your hand during the claim process, and we received our reimbursement very quickly.
Insurer: Healthy Paws
By: J.Chu
Poppy Broke Her Leg :(
Poppy and I fell down the stairs and she broke her leg. I rushed her to the emergency and an X-ray was done, it was a break above the elbow and she'd need surgery to fix it which could cost upwards of $5,000. I was panicking I didn't have that kind of cash on me so I called Trupanion and they arranged with the hospital to pay them directly and the surgery was performed. Unfortunately the leg couldn't be saved but through it all Trupanion was super responsive, helpful and compassionate. Best insurance experience I've ever had.
Insurer: Trupanion
By: Alex
Poppy Broke Her Leg :(
Poppy and I fell down the stairs and she broke her leg. I rushed her to the emergency and an X-ray was done, it was a break above the elbow and she'd need surgery to fix it which could cost upwards of $5,000. I was panicking I didn't have that kind of cash on me so I called Trupanion and they arranged with the hospital to pay them directly and the surgery was performed. Unfortunately the leg couldn't be saved but through it all Trupanion was super responsive, helpful and compassionate. Best insurance experience I've ever had.
Insurer: Trupanion Canada
By: Alex
ASPCA pet insurance provides peace of mind for us.
Toby, our collie mix, is a rescue who came to us at @ 5 years of age. We hav eno idea what his life was like before us but he has had stomach issues and skin problems since we got him. He has visited the vet on several occasions over the past 4 years for these problems and our insurance has been great -- prompt and always very nice and helpful representatives. We are happy to have this coverage.
Insurer: ASPCA
By: Janice
Quick Turnaround
We made a claim and within a period of 2 weeks, we received our reimbursement checks. The company was super easy to deal with and they were very fast! There was no hassle or hoops to jump through. This pet insurance is better than my medical insurance!
Insurer: Trupanion
By: David
Quick Turnaround
We made a claim and within a period of 2 weeks, we received our reimbursement checks. The company was super easy to deal with and they were very fast! There was no hassle or hoops to jump through. This pet insurance is better than my medical insurance!
Insurer: Trupanion Canada
By: David
Best Purchase My Family Made
No matter how I talk about Healthy Paws, I end up sounding like a cheesy commercial, but by the looks of other people's responses, Healthy Paws really is that good. My husband and I both grew up with very expensive dogs (read: they got in a LOT of accidents) so when we got our vizsla puppy, we knew we wanted insurance. And, boy are we glad we got it, because recently our little puppy swallowed a peach pit that required emergency surgery. Normally the price tag on the surgery would have caused some serious pull back from me, but knowing that we had high coverage through Healthy Paws. They did a fabulous job getting our claim sorted out, making sure we had all the right paperwork, and then we received our reimbursement check very quickly. The customer support team is also amazing,I even got an email asking me about how my dog was doing, which is so nice of them.
Insurer: Healthy Paws
By: Kelly
An insurance company with a heart!
There are plenty of other reviews that say this, but Healthy Paws is compassionate, hassle-free, and truly amazing to work with. You buy insurance for the peace of mind it gives you--so that you know if something happens and your best friend really needs veterinary care, you will never have to check your bank account before you take them in. My healthy, happy doggie has had a recent streak of expensive veterinary needs, and Healthy Paws has been there for us just like we thought they would be, no ifs ands or buts, no arbitrary limitations. Whether or not we used the insurance (and we hope we won't need to anymore), Healthy Paws would be worth every penny just so they could continue offering this service to other pet parents in need.
Insurer: Healthy Paws
By: Amber