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Love love love the claims pre-approving
I was so glad that in under five minutes, while in the exam room at the vet, I was able to find out exactly what Pets Best would and wouldn't cover. We knew exactly what to expect before we had to file any claims so we weren't disappointed later. The customer service rep was friendly and helpful, and offered information about the Wellness Plan and how to add another authorizer on our account. Thank you Pets Best Insurance!
Insurer: Pets Best
By: G.Z.
Great caring response.
Our dog, Mickey, scratched his eye and it was watering and tearing constantly. The vet treated him several time and finally cured the scratch on his cornea. The claim we filed was handled quickly and efficiently. Thank you ASPCA Insurance.
Insurer: ASPCA
By: John
Sadly our pet passed. Pets Best was incredible
Our 10 year old Great Dane Pharoah taken into the vet with an obstruction we thought and unfortunately found out that his intestine had twisted - because of the concern we were referred to the emergency clinic here in Spokane where he was euthanized after being on the operating table to remove the obstruction and the vet made the discovery and stated there was no recovery for his condition - I called and spoke to Jayne about our claims since their were several facilities used and how they would be handled. She was very informative and concerned and empathetic - Thank you so much! Also the claims were processed in an incredibly quick pace! I could not be happier since the cost of this right after the Christmas holiday was unexpected.
Insurer: Pets Best
By: Frank
Thanks for being my pets' friend
Before I had ASPCA insurance for my cats, I had had VPI (whose deductible was $50 per incident per year) and then Pets Health (whose deductible was the same as ASPCA's, but they never paid ANYthing.With ASPCA insurance, I have policies that actually are worth something to me - and to my cats, especially now that I am retired and on a fixed income. One of my most recent issues was with my 14-year-old Siamese cat, Jontue II. In the course of three vet visits during approximately three weeks, I had spent over $900 on his care, including euthanasia at the last visit. My payments from ASPCA totaled more than two thirds of my costs. I am happy to say that my new kitty, Jontue III, has now been signed up for ASPCA insurance, along with his aunt and uncles. Thank you for being my pets' friend (and mine), Travel down the road and back again; Your heart is true, you're a pal and a confidant.....
Insurer: ASPCA
By: Leslie
very helpfull and quick to process
My standard Doxie got an unknown virus that ended up her in the hospital for 2 days and took over 2 weeks and 2 different vet hospitals (had to change for labor day weekend. She's great now and trupanion had not issues with the different bills and different hospitals. They realized it was the same claim and everything was processed and check in hand within 10 days.
Insurer: Trupanion
By: T
very helpfull and quick to process
My standard Doxie got an unknown virus that ended up her in the hospital for 2 days and took over 2 weeks and 2 different vet hospitals (had to change for labor day weekend. She's great now and trupanion had not issues with the different bills and different hospitals. They realized it was the same claim and everything was processed and check in hand within 10 days.
Insurer: Trupanion Canada
By: T
Keeping me updated
The claim process took longer than I expected but I was updated along the way which was great! Everyone takes the time to make sure I'm aware of what's happening. Thank you all very much
Insurer: Embrace
By: Laura
Great insurance
We love the support of having insurance on our dogs. In the few instances we have had a claim the process has been easy and the pay out prompt and consistent with the terms of our policy.
Insurer: ASPCA
By: Lindsay
Very good explanation of claim and benefits coveri
Our puppy was hospitalized for acute vomiting and dehydration . Embrace covered most of the items in the claim and gave us a very clear explanation of how they determined the amount. We did have to wait a while for the claim to be processed but Embrace stayed in email contact with us during that time.
Insurer: Embrace
By: Kathy
ok, but took long to get the money
I mailed all of the claims into the address. The company claimed that they were not received. I had to call, and then pay for faxing the forms. The faxing came to over $27.00. The i DID GET THE MONEY. But the exams that were related to the condition were not covered.
Insurer: Trupanion Canada
By: alice