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Tech Speed with Old Time Values
Say "Insurance Company" and people's eyes either glaze over with boredom or turn hard with anger. Whether property and casualty or health and financial services, the industry has become a nightmare of phone trees, impersonal service, and neglect. EMBRACE is the happy exception - they have managed to breed the speed of service that technology brings with actual caring people and a sense that you (and your pet) are valued. Every time I've called or submitted a claim the service has been prompt, courteous, and even better, I got suggestions on how to make the process easier! I have a rare breed puppy and am probably more vigilant than many when it comes to getting the best service I can for the money. I'm very happy with Embrace and would gladly recommend it to others.
Insurer: Embrace
By: Mark
Trupanion was there for us! Thank you
A few months ago, I was at our Vets office for our 2 year old cattle dog, Ares. Our Vet asked us if we ever thought about having pet insurance on Ares. I had thought about it, but was still searching for more pet ins info. The Vet said that they had info on a different type of pet ins (basically for accidents, illnesses, etc). The Vet told me a story about a pet owner who had a bill of $27,000 ( yes, I am confirming the $27,000) and yes, Trupanion was there to saved the day. Anyway, he gave me a form with Trupanion's number to call, and that they would insure Ares for 1 month free of charge with a $250 deductible. I called Trupanion. Spoke to a wonderful young lady named Emilie. She was great, answered all my questions and concerns. In the meanwhile, I had told Emilie that we were looking into getting a new puppy, same breed and may be interested in insuring both dogs. So at the end of the 30 days trial for Ares, I called back and spoke with Emilie and decided to take out the policies on both dogs. Emilie asked me if I wanted the 30 days free trial for the new puppy, named Jillaroo. I declined and said go ahead and insure both now. She did. I asked for a $300 deductible. Emilie said, that Jillaroo would not be insured for illnesses for (30 days, and accidents (5 days). Eleven days later we were headed to the ER for Jillaroo (10weeks old). She had swallowed a teething puppy (edible) biscuit and instead of chewing on it like she did 2 nights before, she decided to swallow
Insurer: Trupanion
By: Lourdes
Trupanion was there for us! Thank you
A few months ago, I was at our Vets office for our 2 year old cattle dog, Ares. Our Vet asked us if we ever thought about having pet insurance on Ares. I had thought about it, but was still searching for more pet ins info. The Vet said that they had info on a different type of pet ins (basically for accidents, illnesses, etc). The Vet told me a story about a pet owner who had a bill of $27,000 ( yes, I am confirming the $27,000) and yes, Trupanion was there to saved the day. Anyway, he gave me a form with Trupanion's number to call, and that they would insure Ares for 1 month free of charge with a $250 deductible. I called Trupanion. Spoke to a wonderful young lady named Emilie. She was great, answered all my questions and concerns. In the meanwhile, I had told Emilie that we were looking into getting a new puppy, same breed and may be interested in insuring both dogs. So at the end of the 30 days trial for Ares, I called back and spoke with Emilie and decided to take out the policies on both dogs. Emilie asked me if I wanted the 30 days free trial for the new puppy, named Jillaroo. I declined and said go ahead and insure both now. She did. I asked for a $300 deductible. Emilie said, that Jillaroo would not be insured for illnesses for (30 days, and accidents (5 days). Eleven days later we were headed to the ER for Jillaroo (10weeks old). She had swallowed a teething puppy (edible) biscuit and instead of chewing on it like she did 2 nights before, she decided to swallow
Insurer: Trupanion Canada
By: Lourdes
Provided excellent service
My lab had a distended stomach and had to be rushed to the vet hospital. Brought him home after 2 days as good as ever, along with a $1500 bill. Trupanion was quick in getting all the required information and after the deductibles, provided us with a check covering the bulk of the bill. I am very satisfied and would recommend them to others. Now I just want to see if my payments go up. If not, I'll be totally impressed and will let you know. Right now I'll give them an 8 and if the monthly payments stay the same I'll give them a 10.
Insurer: Trupanion
By: David
Provided excellent service
My lab had a distended stomach and had to be rushed to the vet hospital. Brought him home after 2 days as good as ever, along with a $1500 bill. Trupanion was quick in getting all the required information and after the deductibles, provided us with a check covering the bulk of the bill. I am very satisfied and would recommend them to others. Now I just want to see if my payments go up. If not, I'll be totally impressed and will let you know. Right now I'll give them an 8 and if the monthly payments stay the same I'll give them a 10.
Insurer: Trupanion Canada
By: David
The handling of my claim
The staff at trupanion was great, they offered comfort and they were truly concern about the well being of my dog. My claim was handled with utmost importance. Thank you to the staff. Dash is doing well.
Insurer: Trupanion
By: Donna
The handling of my claim
The staff at trupanion was great, they offered comfort and they were truly concern about the well being of my dog. My claim was handled with utmost importance. Thank you to the staff. Dash is doing well.
Insurer: Trupanion Canada
By: Donna
Compassionate & Outstanding Customer Service
Embrace pet insurance is our protection from having to make the decision of treating our furry family member's medical ailment or taking a potentially huge financial risk. Their customer service has been outstanding; they are honest, communicate clearly, and have quickly processed and been very transparent about the claims process. We highly recommend Embrace, and will continue to use them with our pets.
Insurer: Embrace
By: Meg
excellent customer service is Embrace
Jennifer Doering Embrace rep is another team member at Embrace who has stepped up and given us tremendous and timely and appropriate and kind service. We had not had pet insurance before Embrace with our Newfoundland Ella, I'd like to share with you the review I wrote for Smoketown Vet Hospital for which Embrace was a big part as you walked alongside us the whole way to take care of Ella. "Barb and I own Ella a year and eight month old Newfoundland. She began to hobble and limp in pain after running and playing when she was a little over a year old. We found out from Dr. Gayle Jaeger at Smoketown that she had to have shoulder OCD surgery on both of her front shoulders. Dr Jaeger and the team, everyone, at Smoketown Vet did an incredible job. Dr. Jaeger was wonderful, understanding, kind to Ella, professional, skilled, patient and a great surgeon based on the awesome results. Ella now runs and swims - she's a Newfie! she swims and swims and swims and swims! and plays and chases and now at full speed and with great ease. We're looking forward to years and years of great companionship and activity. The care and friendliness and skilled and persistently achieving rehabilitation team headed up by Dr. Sarah Urban was fantastic - Ella was excited to go there every time it was rehab day - they treated Ella like a star - and even sent home a silly picture of Ella just because they were enjoying spending time helping her recover. The administrative staff was wonderful from accurate rea
Insurer: Embrace
By: Jeffrey
Quick, friendly response and updates.
Easy, quick, pleasant, couteous,on top of things...and, that was for a wellness visit! Thor is a very healthy 4 year old male persian (doll-faced), and I intend to keep him that way for a good long time. I am not just going to hope for the best, I am planning on it. That's why I purchased Embrace.
Insurer: Embrace
By: Sue