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Best customer service. Covered Addison's Disease
Saffy had been having a recurring digestive issue for a couple of years and no one could figure out what was wrong. Finally they realized it was Addison's Disease which is totally treatable! It took $1500 to figure it out and I was stressed about money! Brad at Pets Best was amazing. There was miscommunication between my vet and Pets Best receiving the correct invoice that they needed. Brad got into direct contact with my vet and solved the problem. I had my money back within two days of the problem being solved! It was amazing. I love Pets Best and Brad!
Insurer: Pets Best
By: Karri
ASPCA - very disapointed
ASPCA = Horrible insurance! I had to keep this insurance for a few years since my dog developed skin issues after i enrolled him. ASPCA tells you that they pay 80% but forget to mention that is 80% of their pre-calculated costs. For example: I was charged with $60 a vet visit - they are paying you 80% our of $40 only. Another example would be a CBC (blood work) test that costs %191.00 they pay back 80% out of $136.35 (their limit). Luckily since my dog was getting older I decided to get a secondary and tertiary insurance – PetPlan and Trupanion. Let’s not even talk about exclusions code – everything is excluded!!! 3 weeks ago they paid me $20 out of $60 for Baytril and after getting a refill 2 weeks later when they decided that now it was for a different condition and they denied it – REALLY???? You try calling them and talk with them rationally - all what they can tell you is reading from a piece of paper “you exceeded you limit for this condition”. In May we discovered a tumor in my doggy’s spleen. We had the surgery and started him on alternative medicine treatments as homeopathic, holistic and o-zone therapy to not let the cancer come back. I AM SO GRATEFUL I got PetPlan!!! They cover 90% of the actual VET BILL as well as homeopathic, holistic, EVERYTHING!!! It is amazing to see that I am getting my money back. It may take them a bit longer than ASPCA to complete the claims but hey I rather wait an additional week and get my money back. I cannot say much about Trupani
Insurer: ASPCA
By: Kyty
So Thankful for Healthy Paws Insurance
We have two dogs under Healthy Paws Insurance. One a goldendoodle now 2yrs and and older cockapoo now 9 yrs old. Both have had issues that required extra care and knowing we had pet insurance that works as well as Healthy Paws was a blessing. Response has been fast and efficient and I truly feel they care about their customers and the pets they cover. I would hightly recommend and have recommended them to anyone seeking pet insurance.
Insurer: Healthy Paws
By: Sally
Very personable service.
I am impressed by their claim handling and follow ups. When I submitted claims, they email the status regularly. The emails allow for a reply. I am impressed that Laura Bennett, the co-founder does a follow up and also allows replies. Overall, I feel the company really cares about me and my pup. The "ask a vet service" is wonderful and very responsive. I'm glad I went with Embrace.
Insurer: Embrace
By: Debbie
Excellent service
We have had our little love Teddy for about a year now, Unfortunaly he seems to have quite a weak immune system & we have been to the vet with him more than we would like. Each time Health Paws has processed our claim within 24 hours & this last time our dedcutible was met. We recieved our reimbursement check within a week. This is outstanding service & I recommend Healthy Paws to every pet-parent I know. I am so glad I insured this wonderful member of our family.
Insurer: Healthy Paws
By: Susan
Compassionate service team and quick claim payment
Healthy Paws is truly a class act when it comes to customer service. They "held" your hand during the claim process, and we received our reimbursement very quickly.
Insurer: Healthy Paws
By: J.Chu
Poppy Broke Her Leg :(
Poppy and I fell down the stairs and she broke her leg. I rushed her to the emergency and an X-ray was done, it was a break above the elbow and she'd need surgery to fix it which could cost upwards of $5,000. I was panicking I didn't have that kind of cash on me so I called Trupanion and they arranged with the hospital to pay them directly and the surgery was performed. Unfortunately the leg couldn't be saved but through it all Trupanion was super responsive, helpful and compassionate. Best insurance experience I've ever had.
Insurer: Trupanion
By: Alex
Poppy Broke Her Leg :(
Poppy and I fell down the stairs and she broke her leg. I rushed her to the emergency and an X-ray was done, it was a break above the elbow and she'd need surgery to fix it which could cost upwards of $5,000. I was panicking I didn't have that kind of cash on me so I called Trupanion and they arranged with the hospital to pay them directly and the surgery was performed. Unfortunately the leg couldn't be saved but through it all Trupanion was super responsive, helpful and compassionate. Best insurance experience I've ever had.
Insurer: Trupanion Canada
By: Alex
ASPCA pet insurance provides peace of mind for us.
Toby, our collie mix, is a rescue who came to us at @ 5 years of age. We hav eno idea what his life was like before us but he has had stomach issues and skin problems since we got him. He has visited the vet on several occasions over the past 4 years for these problems and our insurance has been great -- prompt and always very nice and helpful representatives. We are happy to have this coverage.
Insurer: ASPCA
By: Janice
Quick Turnaround
We made a claim and within a period of 2 weeks, we received our reimbursement checks. The company was super easy to deal with and they were very fast! There was no hassle or hoops to jump through. This pet insurance is better than my medical insurance!
Insurer: Trupanion Canada
By: David