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Fantastic Service
We've been with Embrace for many years and their service is fantastic. I feel like they care about us and our pet in the way they communicate and how quickly they process reimbursements.
Insurer: Embrace
By: Amanda Thomas
She made it so easy to review the…
She made it so easy to review the insurance info. Great job!!!
Insurer: Trupanion
By: mitch
Fast and easy process
Fast and easy process. Each claim ever submitted has been handled quickly.
Insurer: Spot
By: Tracey Hatcher
Hard to Navigate for the First Time
It was hard at first to learn how to navigate through the app due to the choices - or lack of, and no support from customer service. Until I finally got an agent to hear me and walk me through the process. Suppose they could make it easier to navigate or better educate the customer service on handling and assisting first-timers.
Insurer: Embrace
By: Márcia Volpe
Amanda is thoughtful and cares about…
Amanda is thoughtful and cares about clients experience, making sure to reach out and help me through the changes required for my policy.
Insurer: Fetch
By: Pete
Diligent and supportive
Due to hours of the services team who can provide info on claims, Amanda had difficulty supporting. She worked with me over several days trying to get an understanding of previous claims to help determine my package. In the end Mallory was able to assist us.
Insurer: Fetch Canada
By: Michael Pickett
It was easy and painless for…
It was easy and painless for enrollment. Thank you
Insurer: Trupanion
By: mitch
Simply the best!
I’m grateful to Pumpkin for your support and for your generous response to my claims. Very glad I chose Pumpkin. Thank you!
Insurer: Pumpkin
By: Litchfield Gardener
Rockstar Amanda mello review
I called in today and got the rockstar Amanda Mello . She is absolutely amazing. Such a people person and phenomenal customer service person. I was very happy with our call and interaction. Keep up the phenomenal work Amanda mello . Keep reaching for the stars! You’ll achieve anything you put your mind too! Look forward to talking with you again. Cheers Melissa & Oakley
Insurer: Fetch Canada
By: mel A
Shelter dogs healthcare ruined permanently
This pet insurance company has deliberately misleading language in their online sign up process relating to waiting periods. They state that you may not file claims for any condition treated during the waiting period. This would mean claims would be denied if they took place during this period. I found out today that in reality any condition DISCOVERED during the waiting period will not only not be covered for the visit, but will also be logged a pre-existing condition for future denials, even though it occured after the start of the plan. Now with a 180 day term for a consideration of not being pre-existing, our dog has a monthly preventative prescription that will NEVER be covered because Spot relates to that keyword in her diagnosis. Furthermore I am now permanently stuck paying out of pocket with no insurance coverage since at this point these are now all 'pre-existing'. Absolutely heartless scam artists.
Insurer: Spot
By: Casey Myers