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wonderful company
Claim handled by computer and still managed to be compassionate, understanding and promptly attended to. I highly recommend Trupanion
Insurer: Trupanion
By: Lorri
Friendly and helpful. ... Recommend
Wonderful customer service ... Very caring and responsive. I highly recommend.
Insurer: Healthy Paws
By: Deb
Great deal, straightforward
It's non-profit and for $30/month they cover 90% of expenses. They don't cover exam fees or preventative care, and there's a $100/year deductible. I think it's a great deal and have found them easy to deal with via email and phone. They reimburse promptly and no surprises with what they cover. Our puppy had to be hospitalized overnight and the bill came to about $650. They reimbursed 0% of the exam fee and 90% of everything else, which brought the cost down to about $125. My wife and I have definitely had human health insurance that is not this good.
Insurer: Healthy Paws
By: Rachel
A Life Saver
Both of my pugs have had problems over the years. The breed tends to have a lot of issues, but these guys are rescues with an unknown past up until I adopted/rescued them. Having pet insurance has made it easier to take care of their needs, which will only increase as they get older. The oldest pug has skin issues, as well as arthritis and stomach problems. The younger one has been pretty health in the past year, but accidents do happen. I can rest assured that if something goes wrong, I can submit my claims and get a good chunk of the money back.
Insurer: ASPCA
By: Theresa
Paid but it took time
Our dog had a few claims back to back, within 2 months of starting the policy. We did not do a ton of research on the insurance companies, we chose Trupanion because of the easy plans (Slide your coverage, slide your deductible). It took about a month to get the payment for the claims and they all came at once, even though the claims happened over the course of a few weeks. This was explained to be because the policy was both brand new and there were multiple claims. It was understandable and there were no problems receiving payment when it finally came. The 8/10 was solely because of the payment being 4 weeks or so, other than that Trupanion was great to deal with.
Insurer: Trupanion
By: Eric
Paid but it took time
Our dog had a few claims back to back, within 2 months of starting the policy. We did not do a ton of research on the insurance companies, we chose Trupanion because of the easy plans (Slide your coverage, slide your deductible). It took about a month to get the payment for the claims and they all came at once, even though the claims happened over the course of a few weeks. This was explained to be because the policy was both brand new and there were multiple claims. It was understandable and there were no problems receiving payment when it finally came. The 8/10 was solely because of the payment being 4 weeks or so, other than that Trupanion was great to deal with.
Insurer: Trupanion Canada
By: Eric
Max Renal Failure Treatment
My beloved Max, a Malamute/GS mix who is approx 13.5 years was dx with Renal Failure this past July. Trupanion was Excellent! They answered every question, they were prompt, and most importantly, they were all very kind during a very difficult time. They live up to every word and beyond of what they promise.
Insurer: Trupanion
By: Cindy
Max Renal Failure Treatment
My beloved Max, a Malamute/GS mix who is approx 13.5 years was dx with Renal Failure this past July. Trupanion was Excellent! They answered every question, they were prompt, and most importantly, they were all very kind during a very difficult time. They live up to every word and beyond of what they promise.
Insurer: Trupanion Canada
By: Cindy
Impressed by courteous service
I have only had my pet enrolled in Embrace for a few mos. but, so far, I have been very impressed by the Embrace staff. When I called for info, the rep was very helpful & courteous. Since I enrolled & submitted 2 claims, the staff has been extremely considerate by keeping me updated via e-mail as to everything they had received from my vet's office & letting me know what I could expect & when as far as reimbursement. They were also very quick to process my claims & make payment accordingly.
Insurer: Embrace
By: Diane
Disappointed. My fault????
I read all the reviews. Healthy Paws is very much celebrated as one of the best. My experience was not the same through, I guess, maybe no fault of my own. I took my 1 year old dog to the vet in September of this year as she was having trouble with her left back knee locking. The first time I noticed her knee lock was around May of this year. It only happened occasionally, maybe once every 3 weeks. I had read via the internet that it was a hereditary ailment. Something you had to monitor. Then in September my dog couldn't settle her left hind leg down for long periods of time, so I took her to the vet. The vet diagnosed that my dog had a hereditary knee disorder (patella luxation) found in many dogs. Well, I paid my bill and later filed a claim with Healthy Paws. The refused to pay my claim or anything to do with the treatment of my dogs left hind leg. They were nice enough to tell me they would cover the right hind leg. Well, apparently when the vet was examining my dog and asking if I had observed any prior incidences, I had told her that I noticed her left leg begin to lock at times around the month of May. This was the same month I signed my dog up with Healthy Paws. FILING MY SEPTEMBER CLAIM: Healthy Paws requests that claims be accompanied by the vets records. This meant I had to drop off my dogs claim form at the vet office, and they in turn submit the information required for my reimbursement. Apparently, somewhere in the notes faxed over from the vets, it mentio
Insurer: Healthy Paws
By: Brian