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Quick, honest, and caring
My young dog swallowed parts of a toy that got stuck. The emergency surgery was costly and nerve-wracking. Trupanion handled my claim within a reasonable amount of time and paid just what they said they would. I am so glad I had Trupanion pet insurance when I really needed it!
Insurer: Trupanion
By: Kelly
Healthy Paws does what they promise.
We recently had occasion to put our Healthy Paws insurance policy on our puppy to the test. He had injured his paw on something, and it created an unexpected bill of over $500. We followed the easy to understand directions, submitted our claim, and within a couple of weeks we were reimbursed for the full amount due to us (less our deductible and co-insurance payment that we had selected). I highly recommend Healthy Paws. I am a preferred provider for many human health insurance companies, and my experience with Healthy Paws was completely painless compared to my experiences working with human health insurance company policies and practices. Bravo, and thank you. Sincerely, Kathleen M. Devney
Insurer: Healthy Paws
By: Kathleen
Embrace covered my dogs torn ligament TPLO surgery
It crushed my when my beloved Pit mix Luna tore her ligament in her right knee while running on the beach. It became worse and worse as she aged and I had to deal with the awful choice of her living her life crippled or paying for a $4000 surgery i could not afford. Lucky i had embrace insurance and was able to choose my doctor which was UC Davis Veterinarian hospital (the best). Embrace covered the claim with no problems. They really made the ordeal much more bearable. Embrace is awesome and i researched tons of dog insurance companies before choosing them. I wish my own health insurance was as good as embrace...my dog has better coverage than me for less money :(
Insurer: Embrace
By: Eric
For once a PLEASANT surprise!
Healthy Paws is the 3rd pet insurance I have used. We used VIP which I did not like at all and I think Pet Plan. Healthy Paws is by far the best. They cover exactly what they say they are going to cover AND they are So nice and helpful. You can even get assistance via email after hours. I was so surprised at the end of the night when I sent an email wondering about a problem with my first claim that was cleared up in minutes via email and it was my misunderstanding. I received follow up emails about my pet's health and then emails explaining my reimbursement which was amazing. The monthly payment is reasonable for my $100 deductible and 90 % coverage and I can't believe how efficient and kind they are. I HIGHLY recommend Healthy Paws Insurance!!!! - and am so grateful I made the decision to use them.
Insurer: Healthy Paws
By: Elena
Very Stressful and Confusing
The hold up was Trupanion receiving medical records from earlier vet. After the vet forward and I forward the record, Trupanion still didn't post that they had the record. And then when new claims were submitted it was like it an automatic message that the records were missing.
Insurer: Trupanion
By: Samuel
Very Stressful and Confusing
The hold up was Trupanion receiving medical records from earlier vet. After the vet forward and I forward the record, Trupanion still didn't post that they had the record. And then when new claims were submitted it was like it an automatic message that the records were missing.
Insurer: Trupanion Canada
By: Samuel
Excels in service and personalized communication
I have had pet insurance with another company in the past and Embrace has proven to truly be an efficient and reliable company for coverage and personalized customer service, i.e, they call to check on my pets when they have been sick, when I send them a photo of my pets they acknowledge it and are very complimentary and interested in them. Their personnel are readily available, courteous, speak and understand English and processing of claims is timely and efficient. I would highly recommend this company to anyone needing pet coverage.
Insurer: Embrace
By: Marge
10/10 Best Pet Insurance!
I cannot be more pleased! I have three dogs...two Chihuahuas and a Pit Bull insured with Healthy Paws. My oldest chihuahua is 12 years old and we never had a claim. But, unfortunately, I had three claims with my two puppies the past two years. Tiny, my 6 pound chihuahua, fell down the steps when she was 9 months old and x-rays had to be taken. Last week, she had a very high fever and had to be hospitalized for two days for hydration and antibiotics. Six month ago, my Pit Bull Daisy ate a tennis ball and we had to hospitalize her until we were sure she passed the pieces. In all three cases, Healthy Paws paid without a problem! I cannot be more pleased! They even emailed me a few days later to see how the dogs were doing. Great company with caring customer service! I recommend the company to my friends! I wish my (people)family's health insurance was so easy! We had our claim money in less than one week! Now, let's hope my younger dogs stay healthy and claim free like my older dog! TEN STARS to HEALTHY PAWS
Insurer: Healthy Paws
By: Peter
Seamless Process Between Vet & Embrace
Working with Embrace Pet Insurance and Countryside Veterinarian Hospital is seamless. We visit out favorite veterinarian, the office submits our claim using our customized form from Embrace, and we're notified via email of the status of our claim. ACH deposit into my account makes it all the more seamless!
Insurer: Embrace
By: Patty
Amazing prompt claim service with caring follow up
In the middle of a serious medical crisis, I forgot I even had pet insurance because I was so worried about my dog. I faxed the form to the Vet hospital Monday night and on Wednesday night I had a response from healthy paws with an explanation of payment. The check arrived one week later. Amazing turn around. Then to my surprise I received an email asking about my Doug's recovery from healthy paws. It makes you feel like they care about your pets as much as I do. I am telling everyone to get healthy paws pet insurance.
Insurer: Healthy Paws
By: Karen