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Thankful we could do the treatments!
Our 5 year old German Shepherd Otto was diagnosed with adenocarcinoma in August 2013. Just the initial surgery to remove the tumor and submit it for a histopathology and then follow up xrays, blood and ultrasounds when it came back positive ran us over $1000. This did not include the cost of the evaluation with a specialist and subsequent chemo treatments at nearly $900 a visit. Two things made this possible-a special credit card for medical expenses that includes pet expenses and our Embrace pet insurance. As an insurance agent, I am familiar with the jargon, exclusions, and the need to jump through hoops for a claim to be paid. However, with Embrace, it was simple--1 form completed by the vet and the receipt with details of the services. That was IT! Embrace allowed us to use a credit card (something we try to avoid) to pay the initial bills and then with the reimbursements, we are paying that balance down in significant payments. It has meant everything to us to be able to treat Otto without having to stress about how we're going to pay for it. Sure, it's not 100% but its enough that we can manage it. He is worth every penny we've spent and we're hopeful that with continued treatment and management, we'll have him with us a few more years. Additionally, the staff that handle the claim respond quickly to inquiries and we are regularly kept informed of the claim process. I'm so glad we chose Embrace for our pups. Thank you!
Insurer: Embrace
By: Julie
Excellent, above and beyond service
Everytime I call Trupanion, they are incredibly friendly and helpful. Our dog has hip dysplasia and has recently had his first total hip replacement. Trupanion were able to provide us with quick pre-approval so the surgery could go ahead (they got back to us within an hour). Then, when making the claim, their representative Donna was very helpful and took charge of our claim so that it could be processed as quickly as possible. We have been extremely pleased with the service and coverage and really would recommend them for pet insurance.
Insurer: Trupanion
By: Ruth
Excellent, above and beyond service
Everytime I call Trupanion, they are incredibly friendly and helpful. Our dog has hip dysplasia and has recently had his first total hip replacement. Trupanion were able to provide us with quick pre-approval so the surgery could go ahead (they got back to us within an hour). Then, when making the claim, their representative Donna was very helpful and took charge of our claim so that it could be processed as quickly as possible. We have been extremely pleased with the service and coverage and really would recommend them for pet insurance.
Insurer: Trupanion Canada
By: Ruth
Trupanion is Amazing
We signed up for the 30 day trial when we got our puppy and she ended up having some health problems during that time. We quickly realized how fast the cost adds up and decided to convert to a policy at the end of the trial. The service has been quick, efficient, and friendly. Strongly recommended!
Insurer: Trupanion
By: Marilee
Trupanion is Amazing
We signed up for the 30 day trial when we got our puppy and she ended up having some health problems during that time. We quickly realized how fast the cost adds up and decided to convert to a policy at the end of the trial. The service has been quick, efficient, and friendly. Strongly recommended!
Insurer: Trupanion Canada
By: Marilee
Love this company!
They have done a great job getting precertifications done, and the response from the employees has been nothing but wonderful.It would be nice if the claim approval was a little faster. It takes about a month to see the approval for claims come through.
Insurer: Embrace
By: Erin
Life saver.... A pets best friend, Healthy Paws
Our 1 year old yellow lab (Chunk) digested an entire tube sock, he underwent 4 hours of surgery which saved his life. Had it not been for our vet and Healthy Paws he would have surely passed away. The comfort of knowing that Healthy Paws is there to insure the coverage of a surgery such as this is what made the decision that much easier to give the go ahead for the surgery. We could not be happier about the way the claims have been handled and their quick response to all of our emails and phone calls. I have already recommended Healthy Paws to several of my friends that have new (and old) pets in order for them to be rest assured that when (not if) there pets will require a visit to the vet that they two will be in good hands knowing a company such as this will stand beside them in their time of need. Thanks from the bottom of our hearts for saving our dogs life and if he could you'd get a big lick across the face from him in person. Best Regards, Steve and Lisa Rogalinski PS. Chunk thanks you to....
Insurer: Healthy Paws
By: Steve
Claim for Emma
Glad this was covered but the rates and coverage are difficult to afford
Insurer: Trupanion
By: Tamara
Claim for Emma
Glad this was covered but the rates and coverage are difficult to afford
Insurer: Trupanion Canada
By: Tamara
Great & Efficient Service 11/10/13
Embrace has responded to my claim faxes with an impressive efficiency history. It really does help to send them a pet history to speed up the process. I also appreciate that they enable you to get your claim via direct deposit. To date I have not complaints and they have covered my wellness claims with great service.
Insurer: Embrace
By: Doug