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very efficient and responsive
Although I had hoped my policy would cover more, Trupanion processed my dog's claim quickly and efficiently. The check came very quickly after I was notified that the claim had been processed. When I had questions, the agent answered clearly and helpfully. Turned out, I had misunderstood the deductible policy.
Insurer: Trupanion
By: Janice
very efficient and responsive
Although I had hoped my policy would cover more, Trupanion processed my dog's claim quickly and efficiently. The check came very quickly after I was notified that the claim had been processed. When I had questions, the agent answered clearly and helpfully. Turned out, I had misunderstood the deductible policy.
Insurer: Trupanion Canada
By: Janice
Good Experience with our Claim
Our dog had a cyst removed from his snout. ASPCA's claim forms were easy to complete and the payment came in about 2 weeks.
Insurer: ASPCA
By: Diana
Excellent service
I received a one month free Trupanion policy from my vet. 2 weeks later my 6month old pup got diarrhea that he couldn't shake. He was getting dehydrated and I couldn't get enough water into him so I took him to the vet. He had to stay overnight and was ultimately diagnosed with a parasite that requires some pricey meds. Trupanion covered $1900 of the $2500 bill, I was impressed as I was expecting that a "free" trial would have me on the short end of the stick. The vet had put through a pre-authorization with the ins. co so I was aware that they would cover it which was reassuring as well.
Insurer: Trupanion
By: KM
Excellent service
I received a one month free Trupanion policy from my vet. 2 weeks later my 6month old pup got diarrhea that he couldn't shake. He was getting dehydrated and I couldn't get enough water into him so I took him to the vet. He had to stay overnight and was ultimately diagnosed with a parasite that requires some pricey meds. Trupanion covered $1900 of the $2500 bill, I was impressed as I was expecting that a "free" trial would have me on the short end of the stick. The vet had put through a pre-authorization with the ins. co so I was aware that they would cover it which was reassuring as well.
Insurer: Trupanion Canada
By: KM
Gold Standard
Healthy Paws is the best insurance (not just pet insurance) company I have ever worked with. Every time I take my dog to the vet, they pay exactly what they said they would pay, and they do it quickly. But that is not why they are the best. Any time Luna has an issue, they write an email and ask how she's doing. They genuinely (and I cannot stress that enough) care about her well being and take pride in being able to help. The peace of mind that it brings when something goes wrong is priceless. I know that I not only can I afford her care, but I won't have to wait long for reimbursement. But having a pet insurance where they really care about my dog and all animals, and that my money is going to help other pets in need means that I will never look anywhere else for pet insurance. Ever.
Insurer: Healthy Paws
By: Isabelle
Customer Service
I have found the communication and service with Embrace to be very professional and thorough.
Insurer: Embrace
By: K.
Trupanion cares!
Our 7 month old Min Pin puppy broke her left front leg while playing which required an expensive surgery to set her leg with a screw and pin. Trupanion responded quickly with a pre approval and the claim payment shortly after the final claim amount was submitted. I was very pleasantly surprised to receive a phone call from Trupanion asking how our puppy was doing and if we had any questions regarding our claim.
Insurer: Trupanion
By: Terry
Trupanion cares!
Our 7 month old Min Pin puppy broke her left front leg while playing which required an expensive surgery to set her leg with a screw and pin. Trupanion responded quickly with a pre approval and the claim payment shortly after the final claim amount was submitted. I was very pleasantly surprised to receive a phone call from Trupanion asking how our puppy was doing and if we had any questions regarding our claim.
Insurer: Trupanion Canada
By: Terry
Never Using Trupanion Again
When I called about my emergency for my dog, I had a very rude customer service representative. Not only that, I was misinformed when I got the policy. It's not really 90% coverage because medical fees are not covered. So, in actuality, I get about 50 percent coverage for something I'm pay 0 deductible. And my claim took forever. Never again.
Insurer: Trupanion Canada
By: Tony