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The coverage that this insurance…
The coverage that this insurance company provides seems to be good. But when we first signed up on the phone with a promo code for first 30 days free the gentlemen had explained some great benefits such as the company pays upfront and that our clinic we take our dogs to is a partner with them. However, that was not the case when we talked to our vet clinic they said we have to submit a claim and pay upfront. We called back Trupanion to clarify again and the first person who answered did not have any answers so he transferred us and then the other employee that we got transferred to explained something different. We had also seen a brochure that there is “instant coverage with no waiting period” but we got told on the phone if we wanted to add a second dog we had to do a waiting period of 30 days in order to receive coverage for the second animal. It does not sound like the employees/company are all on the same page. Very nice employees but very confusing policies and after the 30 day period we will not be continuing.
Insurer: Trupanion
By: Easten
Amanda
Amanda, that's what made my experience GREAT!!! She is very thorough, knowledgeable, helpful, welcoming and enjoys helping pet parents. She was able to reassure some of my doubts regarding policies and explained in detail, answers to my questions.
Insurer: Fetch
By: Gerard Magee
Terica was absolutely phenomenal to…
Terica was absolutely phenomenal to work with! She is a phenomenal representative for Nationwide.
Insurer: Nationwide
By: CSM
Enrollment
Easy to enroll and great advice
Insurer: Trupanion
By: Walt Stadnisky
Do not use
Do not use! They are a sad excuse for pet insurance!!
Insurer: Fetch Canada
By: Jeanluc Boudreau
***DO NOT USE THIS COMPANY!!!****
***DO NOT USE THIS COMPANY!!!**** after I canceled my pet insurance the continued to steal money from my credit card!!! They are not refusing to give me my money back!!!!
Insurer: Fetch Canada
By: Jean-Luc Boudreau
If I could give them zero stars I…
If I could give them zero stars I would. You’re better off saving your money on your own because these guys will not pay out a single claim. Bought insurance for my kitten and during the first year she felt a bit sick so took her to the vet and she got treated for a slight respiratory virus. Fetch didn’t cover because of some BS they stated. It wasn’t a lot of money so I said ok I will let it slide. It came time to neuter her and I opted for a plan that covered $150 of neutering. Nope denied too because it needed an add on. They are complete crooks, stay away.
Insurer: Fetch Canada
By: Consumer
PetsPlusUs is a great insurance provider for your dog
You can take care of your animal so well and they can be in the best shape and then all of a sundden accident/injury happens. I feel so blessed to have a great insurance provider with PetsPlusUs. They helped me get my dog the surgery she needed so desperately.
It didn't cover my pet visit and we…
It didn't cover my pet visit and we were not able to get the treatment my pet needed.
Insurer: Trupanion
By: Brenda
TU0004580670
Membership number: TU0004580670 Invoice number: 28103Claim number: 52726808 Disappointment in Your Organization’s Approach to Animal Care Dear to whomever it concerns, I am deeply disappointed given the fact that your organization claims to help animals and their owners. Girly (Pet) was found on the side of the highway during the holiday travel rush. Like many, we could have ignored her, but instead, we stopped. Seeing how severe her injuries were and not knowing her chances of survival, we took her to the vet to ensure she received care. When we learned about her fracture, we didn’t want to be selfish, so I brought her to Animal Shelter, believing they could provide the proper treatment she needed. However, upon visiting her, I was devastated to learn that due to financial constraints, the shelter was considering possibly amputating her leg rather than exploring other treatment options. That did not sit right with me, as I felt Girly deserved every chance at recovery. On January 3rd, 2025, I made the decision to adopt her so she could receive the care she truly needed. I found an orthopedic specialist who shares my belief that amputation should only be a last resort. This veterinarian understands the true value of an animal’s life and well-being. It breaks my heart that organizations like yours seem to prioritize finances over genuinely helping both pets and their owners. True compassion means doing what is best for the animal, not simply what is most convenient or cost-effective. I sincerely hope you reconsider your approach to animal care so that others do not have to go through a similar experience. I was unaware of pet insurance until recently, and many individuals highly recommended your company. However, after receiving your invoice and learning that you are unable to proceed with my claim, I am deeply disappointed. I understand that Girly’s condition was pre-existing when we found her, but I had hoped that your company would consider the unique circumstances of her situation. She was abandoned and injured when we rescued her, and we took every step to ensure she received proper care. I believed that your organization, which prides itself on supporting pet owners, would be willing to work with us to find a fair solution. Unfortunately, given this experience, I can no longer recommend your company due to the lack of understanding and flexibility in handling cases like ours. I had expected more compassion and willingness to help from a company dedicated to animal welfare. Sincerely, Thalia --------ADD---------- I appreciate you taking the time to explain Trupanion’s policy regarding pre-existing conditions. I completely understand that insurance is designed for unexpected events and that your company must apply policies fairly to all members. However, I want to clarify that Girly was found in critical condition on the side of the highway. At the time, we had no prior history of her medical condition—we simply acted out of compassion to save her life. When we made the decision to keep her and provide her with proper care, we sought insurance coverage, believing that organizations like yours would consider the unique nature of such rescues. While I respect the need for fairness in the industry, cases like Girly’s highlight a gap in support for rescued animals who have no prior medical records. It is disheartening that, despite our best efforts to do the right thing, we are left without assistance in helping her recover fully. I truly hope that in the future, companies like Trupanion will support rescued animals in similar situations.
Insurer: Trupanion
By: Nieve Powers