222,291+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,291 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Many Years a Client-No help
Many Years a Client-No help Our identity and bank account was literally stolen some time ago. You all notified us that our payment didn't go through. We tried again to send it and did not receive notification that a payment STILL hadn't gone through as we were building our account with the State Dept Credit Union. When I called, I was told my policy had lapsed and that I could only have a new policy with virtually no coverage except wellness and accidents. I was told there was multiple times payment had been processed to no avail. No phone call or notification. In spite of the fact that I asked to have been re-instated (as we have been a customer for many, many years for all our pets), I was told "No". So, that's why I'm not happy. Hopefully, all my prior claims will be processed. I have some coming.
Insurer: Nationwide
By: KK
Garbage company
Garbage company. Will constantly raise your premium no matter how long you've been with the company and give you little to no explanation, and if you cancel your insurance with them, they charge you 30% of your total policy. Terrible customer service as well.
Insurer: Sonnet
By: Marc Arsenault
The system kept crashing mid claim…
The system kept crashing mid claim submission. Any insurance that just conveniently crashes during a claim immediately raises flags to delay service.
Insurer: Embrace
By: Hector Lomelin
Every one is extremely helpful and…
Every one is extremely helpful and always pleasant to talk to!
Insurer: Pets Best
By: Deborah DeSanto-Ceneviva
New customer with questions - easy answers!
I have been shopping for insurance for a few weeks now. I finally had enough information and understanding to ask some questions. Bobby at Prudent Pet was immensely helpful and answered all my questions with great clarity!
Insurer: Prudent Pet
By: Jaclyn M
Angeline was a great help
Angeline was a great help! She was super friendly and helped me resolve and issue very quickly. Thanks so much!
Insurer: Fetch Canada
By: Makenna Joy
Easy peasy
Got my itemized receipt printed and uploaded it, waited about a week for my claim to be resolved. Very happy 😊
Fast and efficient claims process
Our family dog has had a bit of a tougher year with his recent surgery and recovery. I was worried I would not be reimbursed for my claim, and to my relief - every was okay. I feel comforted our insurance policy came through and it wasn't what many negatively speculate about pet insurance. Thanks much, Pet’s Best!
First Claim Filed
It was the first time I had submitted a claim since having this insurance. Each time I called, I was able to get right on the phone with a support specialist, and they were able to give me updated information that could not be found through the app. Took exactly one month from the day I submitted the claim to the day I received an email with the reimbursement breakdown.
Insurer: Pets Best
By: Jess Marshall
Embrace--sign up was a breeze!
We just signed up for Embrace for our pet. I had a few questions, so called and was sent to an agent (Jody) who answered all of my questions. I had to confer with my spouse, but I called Jody back with a few more that he answered. We signed up and it is giving me piece of mind.
Insurer: Embrace
By: KTSB