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Absolutely the worst company on the…
Absolutely the worst company on the planet. I paid for the insurance wellness and accident and unfortunately my dog got hurt and tore his ACL which is a tendon and it completely tore in half and it requires orthopedic surgery. They denied the claim stating that ACL injury is an illness, not an accident if anyone believes that I have some swamp land to sell you. Absolutely the worst company in the world and if you buy their insurance, you’re just paying the executive salaries because they do not disperse money for their clients. I filed a complaint withconsumer affairs and hopefully somebody will do something because they are a complete fraud. Do not waste your money.
Insurer: Embrace
By: Consumer
Claims rejections & Non Existent Customer Service
CLAIMS REJECTIONS: I submitted a small claim for diagnostic bloodwork, that is explicitly covered in my policy ("diagnostics performed by a Veterinary provider... such as blood tests"). NON-EXISTENT CUSTOMER SERVICE: I tried the in-app and website chat functions, which were malfunctioning (both times I tried them 2 weeks apart) I tried to call the customer service line... and never was able to get through to a representative after spending 30+ minutes on hold. I finally gave up on the phone call and wrote an email to pet_info@metlife.com... 12 days ago and still have not received a response. Lots of functionality in the app for things that benefit Metlife (updating payment methods, uploading documents, etc), but nothing that supports the customer experience. I am truly amazed at how poor the customer experience is, how challenging it is to get even a small claim approved, and I will definitely be canceling my pet's policy with MetLife as soon as possible.
So easy & the peace of mind is worth every penny!
My dog had a weird eye thing going on the night before my son was to have surgery, all the nerves... it was SO nice that I didn't have to make a choice on whether to take him to the vet that night (emergency vets are expensive and I swear mine only gets sick at night or on a holiday/weekend) and I could have peace of mind going into my sons surgery the next morning! The yearly payment for pet insurance is worth that peace of mind EVERY TIME!
Insurer: Pets Best
By: Alicia
Fetch denied coverage for my friend’s…
Fetch denied coverage for my friend’s dog in an emergency situation. Then five months later, sent her a renewal bill—for her dead dog.
Insurer: Fetch
By: Jay Thompson
The ease of the website to move through…
The ease of the website to move through the questions.
Insurer: Nationwide
By: customer
SPOT on service!
This is my 3rd year with coverage for my 4yr old Boerboel. I got the coverage cuz she’s a giant dog breed. Last year I made my first claims for regular/preventative care and the claims were processed timely and with direct deposit. My girl had an unfortunate accident this year and needed a very expensive surgery for her torn Cruciate Ligament. I was scared that the underwriting would be scrutinized and a longer process BUT, it was also handled and reimbursed within a week! That was such a relief when your dog’s health and personal finances were in need. Great job SPOT. You truly are the best plan for man’s best friend.
Insurer: Spot
By: Rudy Carrera
I am very pleased with Spot Pet…
I am very pleased with Spot Pet Insurance! My dog Pepe, recently had some medical issues come up which were quite costly. My claim was handled in a timely manner and I was able to recover most of the money I had spent on this treatment. Thank you Spot Pet Insurance for all help!
Insurer: Spot
By: Mary Dahlheimer
So far still waiting to receive…
So far still waiting to receive reimbursement from Embrace. Spoke with the adjuster who was very nice . We should know this week. Our Dobie Sacha was only 3 years old and had to be put down very suddenly due to a blood disease attacking her body. P. De Arman
Insurer: Embrace
By: Patrice De Arman
So far they have helped us with the…
So far they have helped us with the claims
Insurer: Nationwide
By: customer