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Claims are easy to submit
Claims are easy to submit, and are processed very quickly.
Insurer: Spot
By: Kristin Mann
Fake promotion
They ran a promotion for a $25 visa gift card to add a new pet. I called to add one and was waiting on the gift card and never received it so I called back and the rep said that it was apparently only online if you add the pet yourself which I was going to do. I had it set up online but I only called because I had questions on coverages. So they’ll only reward you if you don’t talk to someone? It should work both ways and now I’m out $25.00. I would think as a courtesy they could still send it or credit me in some way due to the poor communication, but even if I cancel my pet and re add her online it won’t make a difference now. Never had issues before now and this is something I felt they should’ve taken initiative to make right.
Insurer: Embrace
By: Katrina
Great Customer Service Experience
I just called into Fetch Pet Insurance Services Centre and was helped by a lovely lady named Laura. My husband and I thought she was so helpful and kind and wanted to make sure her company higher ups know what a great impact having a friendly voice helping over the phone does for customer loyalty. We hadn’t been happy with Fetch in the past, but if we are getting great customer service and being helped by people like Laura we are happier to continue to be customers and recommend their product to others.
Insurer: Fetch Canada
By: Johnny Aa
Excellent customer service from Laura D.
The representative who took my call was very friendly. She took time to answer every question I had and gave me excellent service. I left as a happy and will continue to use Fetch to protect my pets.
Insurer: Fetch Canada
By: Carla
Rebecca was great!
Rebecca was great. Very thorough and answered all my questions. Explained the differences between policies. Great experience for me.
Insurer: Prudent Pet
By: Alexis-Jean Absher
Rebecca help us with the policy…
Rebecca was wonderful she help us with the policy she was great explained everything to us I give her a 10 out of 10
Insurer: Prudent Pet
By: Joseph
I don’t know what I’d do without Spot Pet Insurance
Spot Pet Insurance is fantastic. For just about $40 a month, I have the assurance that my cat’s health is covered. The claims process is straightforward.
Insurer: Spot
By: Adrian
Get this pet insurance
I love this company. They make everything super simple and they are affordable! Everything you want from pet insurance. Thanks Spot!
Insurer: Spot
By: Jill L
Excellent customer service
Rebecca was simply wonderful answering all of my questions and was able to provide a lot of guidance in regards to coverage. Her questions and answers enabled me to choose the right coverage for my pet. I was able to determine what was worth spending money on amd what was not. Her insight and guidance were invaluable to choosing the right plan. The only thing Prudent Pet doesn't have that would be a great asset is an app to download to the phone to be able to look up coverage information or file a claim. It's the only downside I see at this time. Please let me know when you roll out the app as that will go a long way to promoting the ease of filing a claim. Or even to know what is a covered event.
Insurer: Prudent Pet
By: Aliza Schild