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I ‘Spot’ed Something Shady
Never, never, ever would I recommend Spot for pet insurance. I was really on the fence about continuing my pet insurance after year one. So I called and talked to a representative and decided to cancel, but I was also a heavy user of the Spot app to check my bill date, coverage etc. Long story short I decided to cancel by phone in December, but in January I went on the app and renewed my policy. I even chose different coverage amounts and had a brand new premium. I was thinking this is great and convenient! However, in February I received a notice that I was dropped. No reminder leading up to that date, just your policy is over. That shouldn’t have been the case anyway since I renewed in the app with plenty of time left in my policy. Obviously I called to see what happened. My only response after talking to multiple people at Spot was, “Sorry the app doesn’t count you have to call back.” The representative should have told you this.” I was blown away. I was thinking to myself are they talking about those disclosures like “this call is being recording for quality training purposes.” I was blown away. What is the point of the app if you can’t actually use it and the app is not honored. Who has time to make a call sometimes? Also, how dumb of a company policy when you could continue to receive payments from a customer for an entire year. These insurance policies are not like car insurance that you can cancel or change at any time. You are locked in for a year. What is the real kicker is that after dropping me, anything that I had previously put in as a claim for my dog is now considered a pre-existing condition. Spot utilizes deceptive business practices and is just shady in their dealings. If you care about your pet, don’t even consider Spot! Updated 02-19-2025 after response from Spot and absolutely nothing changed. Don’t be fooled!
Insurer: Spot
By: Angela Lavanderos
Everyone was very helpful changing the…
Everyone was very helpful changing the policy and payment terms to me instead of my husbands after he passed away suddenly. They were very compasionate.
Insurer: Nationwide
By: Jennifer
So glad we r switch to Spot insurance
So glad we r switch to Spot insurance. So fast & professional service Thank you
Insurer: Spot
By: customer
Amazing pet insurance provider!
Pets Best is super reliable and easy to use. I recently submitted a claim for my cat’s flea medication, thinking that it would not be covered, but Pets Best covered the full amount! They have also saved me thousands of dollars when my cat had to have an emergency endoscopy. I also appreciate that it’s really fast and easy to submit claims. I’m really happy to have them as my pet insurance provider.
Insurer: Pets Best
By: Amorette Simon
Embrace is very prompt
Embrace is very prompt in communicating via Email. Required information is easy to understand the what and why. Thank you for all you do!!!!
Insurer: Embrace
By: Lisa Chant
The App Needs Work
The company is good, pays claims in a timely manner. It's the App that's frustrating. Extremely slow to process anything, causing me to give it up for the day. And the user interface could use an upgrade.
Insurer: Embrace
By: Rachel Singer
Your increase was excessive, price gouging to the max!!!!!!!
I was happy with this insurance, but at the end of last year they raised my premiums by about $150..I think this is excessive as I have been a member for over 5 or 6 years..That is excessive!!!!!!!!There is no reason for that!!!!!
Insurer: Embrace
By: Victor Arce Jr
Setting up pet insurance
Chad at ext. 6280 was very helpful when setting up my dog, Aussey, for new pet insurance.
Insurer: Nationwide
By: Pinkie
Don’t get this insurance
Don’t get this insurance. Fine if you have a puppy, but if you use it or your dog happens to get older, they will make it so unaffordable that you will be forced to cancel. And then you will have a dog who will have a preexisting condition so that you can’t get other insurance.
Insurer: Embrace
By: Terri Brooks
Great Coverage & Smooth Reimbursement Process!
I’ve had a great experience with Spot Pet Insurance so far! My cat recently needed veterinary care, and Spot covered 80% of the costs, which really helped reduce my out-of-pocket expenses. Since I had already met my deductible, the reimbursement process was smooth and straightforward.
Insurer: Spot
By: Lesslie Callejas