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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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It would be better if the insurance…
It would be better if the insurance could be effective on sign up date like Trupanion. But I get it. Thank you
Insurer: Nationwide
By: Kathy Daotay
Easy to submit a claim and get a…
Easy to submit a claim and get a reimbursement.
Insurer: Embrace
By: Lorraine Finkelstein
For a most devastating experience with…
For a most devastating experience with my sick dog. It gave us peace of mind not to question her care.
Insurer: Spot
By: Christine Formanski
The process was very easy to complete
The process was very easy to complete. The agent was incredibly knowledgeable and thorough.
Insurer: Trupanion
By: Charlotte Fontaine
Pleasantly surprised! Excellent service!
I just sent a claim in with several days and charges on it. In just a few days it had been reviewed and paid. I've called customer service and they are also responsive and had answers to my questions. The website is easy to use. I am very satisfied with Spot and will continue to use them.
Insurer: Spot
By: Barbara B.
I just got pet insurance for my dog
I just got pet insurance for my dog. I hope you guys are able to help my dog
Insurer: Nationwide
By: James
I ‘Spot’ed Something Shady
Never, never, ever would I recommend Spot for pet insurance. I was really on the fence about continuing my pet insurance after year one. So I called and talked to a representative and decided to cancel, but I was also a heavy user of the Spot app to check my bill date, coverage etc. Long story short I decided to cancel by phone in December, but in January I went on the app and renewed my policy. I even chose different coverage amounts and had a brand new premium. I was thinking this is great and convenient! However, in February I received a notice that I was dropped. No reminder leading up to that date, just your policy is over. That shouldn’t have been the case anyway since I renewed in the app with plenty of time left in my policy. Obviously I called to see what happened. My only response after talking to multiple people at Spot was, “Sorry the app doesn’t count you have to call back.” The representative should have told you this.” I was blown away. I was thinking to myself are they talking about those disclosures like “this call is being recording for quality training purposes.” I was blown away. What is the point of the app if you can’t actually use it and the app is not honored. Who has time to make a call sometimes? Also, how dumb of a company policy when you could continue to receive payments from a customer for an entire year. These insurance policies are not like car insurance that you can cancel or change at any time. You are locked in for a year. What is the real kicker is that after dropping me, anything that I had previously put in as a claim for my dog is now considered a pre-existing condition. Spot utilizes deceptive business practices and is just shady in their dealings. If you care about your pet, don’t even consider Spot! Updated 02-19-2025 after response from Spot and absolutely nothing changed. Don’t be fooled!
Insurer: Spot
By: Angela Lavanderos
Everyone was very helpful changing the…
Everyone was very helpful changing the policy and payment terms to me instead of my husbands after he passed away suddenly. They were very compasionate.
Insurer: Nationwide
By: Jennifer
So glad we r switch to Spot insurance
So glad we r switch to Spot insurance. So fast & professional service Thank you
Insurer: Spot
By: customer
Amazing pet insurance provider!
Pets Best is super reliable and easy to use. I recently submitted a claim for my cat’s flea medication, thinking that it would not be covered, but Pets Best covered the full amount! They have also saved me thousands of dollars when my cat had to have an emergency endoscopy. I also appreciate that it’s really fast and easy to submit claims. I’m really happy to have them as my pet insurance provider.
Insurer: Pets Best
By: Amorette Simon