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Slightly slow in production of the…
Slightly slow in production of the policy
Insurer: Nationwide
By: Phil
Takes too long to process refund
Takes too long to process refund after you've been told the outcome of the claim. Besides the unreal rising prices of the yearly price of a policy, I still recommend this insurance to all my pet owner friends.
Insurer: Pets Best
By: Michael Orland
The people were very helpful with the…
The people were very helpful with the process.
Insurer: Trupanion
By: Nina
Claims process is easy to use
Claims process is easy to use. Great customer service. I have been with Embrace for over a decade and highly recommend them.
Insurer: Embrace
By: Michelle
Very good
I had ensured my dogs, and the first month I did report the vet visit, and they reimbursed me a good amount of the bill I paid for it.
How is this legal?
After eight years as a Pets Plus Us customer, I'm incredibly disappointed with the recent changes and lack of communication I've experienced. What started as a reliable insurance provider for my furry friend has transformed into a frustrating and potentially predatory service. The initial shock came when I noticed a premium didn't come out of my bank account. Upon calling Pets Plus Us, I was informed that my policy was discontinued and I hadn't opted into their new coverage. The problem? I never received any notification of this significant change. This lack of communication alone is unacceptable for a long-standing customer. However, the real issue lies in the details of the new plan. I was offered a policy with drastically reduced coverage – a drop from $5000 per incident to a mere $3000 annually total. This represents a massive decrease in protection for my pet. To add insult to injury, this downgraded coverage comes at a higher price, nearly $30 more per month than my previous policy. When I raised my concerns with Pets Plus Us, I was essentially told that this severely limited plan was my only option. Furthermore, they informed me that if I chose to explore other plans or insurance providers with better coverage, any prior vet visits – even for common issues like vomiting or accidental ingestion – would be considered pre-existing conditions. This is a blatant attempt to strong-arm loyal customers into accepting a subpar product with significantly reduced benefits. This tactic feels incredibly disingenuous and borderline unethical. To penalize customers for exploring better options after unilaterally changing their policy is a terrible practice. It leaves me questioning the integrity of the company and its commitment to its customers. My loyalty of eight years has been met with a complete lack of transparency, a significant reduction in coverage, and thinly veiled threats. While I understand that companies can change their policies, the way Pets Plus Us has handled this transition is deeply concerning. I'm left wondering how this is even legal, and more importantly, I'm incredibly disappointed that this is how Pets Plus Us treats its long-standing customers. Be warned: what appears to be a reliable and trustworthy insurance provider can quickly become a source of frustration and financial burden. I highly recommend carefully reviewing your policy and exploring all available options before committing to Pets Plus Us.
Insurer: Pets Plus Us
By: Jonathan
Latest 1 comments
Experienced the same thing and am so sorry to hear this happened to you as well!
Stephany’s effort to solve mybproblem
Stephany’s effort to solve my problem
Insurer: Prudent Pet
By: Dan Ahuero
Izzy's Care
"Our dog Izzy had her annual physical. She's getting older so the bill was high but Pets Best did reimburse us for some of the cost and that was helpful."
Pets Best had our backs!
My beautiful girl had unknown health issues and Pets Best did not hesitate to reimburse me as we travelled to specialists and several vets for a plethora of tests. They were responsive to our claims and stood by our contract. I am thankful to have had them by our side. Our girl passed over the rainbow 🌈 bridge and they were immediate and kind in refunding the unused premium we paid. Thank you Pets Best, you made our search for an answer possible.
Insurer: Pets Best
By: Christina