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Exceptional Customer Service
Submitted my dog’s recent wellness exam results which came with some high expensive procedures. We only have the accident & illness coverage so many of the items were not covered. However, the underwriter at Embrace took the time to review the invoice and was able to determine there were some procedures which were covered under our accident & illness plan. I appreciate the time and effort to ensure we were reimbursed for the items which were covered. Customer service demeanor of the representatives is also exceptional!
Insurer: Embrace
By: Becky Gill
We are returning Trupanion customers…
We are returning Trupanion customers following the loss of two of our beloved pups. DELIGHTED to introduce Charlie to this amazing company and thank everyone for the years of support we've received!
Insurer: Trupanion
By: Tina Berardinelli Collins
The representative was so professional…
The representative was so professional and patient. She answered all my questions and made the process so easy
Insurer: Trupanion
By: Noreen
The experience was simple and Jaz was…
The experience was simple and Jaz was helpful. He explained everything and was quite respectful. Thank you
Insurer: Nationwide
By: Linda Jones
It was so easy to choose Yrupanion..Great customer service..
It was so easy to chose Yrupanion..Great customer drrvice
Insurer: Trupanion
By: LYnn Diego
I have pets best for my other dog and…
I have pets best for my other dog and it pays much better than this plan.
Insurer: Prudent Pet
By: Sharon Snyder
Rachel is so helpful
My little dog is getting older and his insurance policy has been getting more and more expensive. I called to see if there were any more affordable options and Rachel D. helped me figure out what was best for my dog and my finances. She provided me with multiple options, helped me make an informed decision, and she was so kind and patient.
Insurer: Fetch
By: Amanda Wallace
The process is very easy
The process is very easy. The site is easy to maneuver. Very easy to understand and very quick response. I would recommend spot insurance to all animal owners.
Insurer: Spot
By: customer
Lulu and her ongoing ear infections
Lulu is a rescue and has had ongoing ear issues since we got her. Recently the tip of her ear started bleeding one day and wouldn't stop requiring an urgent vet visit. Our vet did various tests and meds. We continue to monitor the ear because it's still crusty on each end. Pets Best gives us the peace of mind to give Lulu, our baby girl, the treatment she deserves. We are so grateful for Pets Best and I can't say enough about what a blessing it is to have Pets Best. Thank you.
Nationwide Not Worth It
Well, we got our Dane a nationwide policy that was amazing and got it when he was a puppy just in case. It saved his life when he got some mystery issue where he stopped eating and wouldn’t gain weight for 8 months. We got him healthy and on a prescription food that has made all the difference. He turned 4 and Nationwide cancelled us. I know it was a very good plan and we had been told they wouldn’t be offering it in the future so not to cancel it because it was so good, but we thought as long as we didn’t cancel- we’d have it for the duration of his life. Nope! Gone. His food is $160/ 25-pound bag and he can’t do without out. We’d already seen a price increase over time but we’re willing to pay that for the great coverage. I called to find out what alternative policy I could get only to find out it was not even close to what we had. I was unable to get much in the way of details when I talked to someone there, but told we could cancel at any time. I decided to enroll so I could get the details since they wanted to withhold so much info. It took way longer than expected to be approved. We were treated like we were new members- everything was pre-existing and all of his minor issues were exaggerated to prevent coverage. After readying the policy, I realized it doesn’t cover the ACL or basically any knee issues. Our previous one requires 6 mo of having the policy before covering this but this one doesn’t cover it. Anyways..,basically it’s a terrible plan comparable to all of the other companies I researched when he was a puppy and determined to be completely useless. I think Nationwide could have maybe put limits on how many bags they would cover of Rx food, raised policy prices again or something but to completely get rid of so many benefits proves they don’t care about customer loyalty or pets in general. I used to tell so many people to get Nationwide if they were interested in pet insurance, but will now be telling everyone what a joke it has become. Will be canceling our policy immediately!
Insurer: Nationwide
By: Jamie Young