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Alicia Hulburt @ Fetch Claims Department
I spoke with Alicia this morning & she was extremely competent & what I appreciated even more than that was her sweet disposition & kindness!! Thank you for having someone like her work for your company.
Insurer: Fetch
By: Katherine S.
Reliable and fair pet insurance
I’ve had my two cats insured with you for a while now, and I’ve been very happy with the service. The reimbursement process has been fair and straightforward. I also appreciate that annual price increases have been reasonable so far, which is a big reason I’ve continued to stay with your company rather than looking at other options. Because of my positive experience, I have already recommended this insurance to other pet owners and will continue to do so. As long as you keep providing fair pricing and reliable coverage, I plan to remain a loyal customer.
Insurer: Pumpkin
By: Amaria
The rep was very professional
The rep was very professional, definately knowledgeable, and explained all areas of pet insurance, what was/not covered. Excellent rep for your organization.
Insurer: Pumpkin
By: Robert Kelley
Happy
Very happy with service and people I have connected with
Insurer: Pumpkin
By: Tony
Overall great experience with company
Overall great experience with company. Paid claims quickly. Reasonable premium prices considering the age of my cat. Even sent a memorial candle after he passed away. Very caring.
Insurer: Pumpkin
By: Edwin
Highly recommend Pumpkin
Very easy claims-submission process. I've had to submit multiple claims due to our pup's liver issues & they've always reimbursed per the policy- I've not had a problem in the last several years. Additionally, the communication from Pumpkin is always very prompt. I did a lot of research before choosing this company and I've been really pleased.
Insurer: Pumpkin
By: Nancykay
They don't cover anything
They don't cover anything, total ripoff
Insurer: Embrace
By: Anthony Dedonno
I am so grateful for Pumpkin
I am so grateful for Pumpkin. We had a horrible scare and surgery with our blessed pup, thank goodness Pumpkin was true to their word and policy and did not add more stress to an already sad situation.
Insurer: Pumpkin
By: Linda W.
Very compassionate
They were very caring when my Miss Marbles passed away and even called to check in on me. Thank you for making a very difficult time in my life a little more easy with compassion.
Insurer: Spot
By: Jacquelyn Mansfield
Total Lack of Concern for Loyal Customers
I don't agree with how my plan was just terminated without a phone call or an e-mail. I know you said you sent paper copies in the mail, but there should have been more courtesy and personalization given for instances like this. Because of this, my girl had coverage lapse and now you won't cover her at all, because even having had diarrhea as a puppy (once!) is a "pre-existing condition". I'm so unhappy and bitter about this because I've been a loyal customer for 4 years. I'm probably going to switch my other two animals to a different insurance company too.
Insurer: Nationwide
By: Paula Renaud