224,328+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,328 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to submit claims
Easy to submit claims. Claim status updates given via text.
Insurer: Fetch
By: Donna
Poor service, follow up and communication.
Poor service, no communication, lack of updates and responses to customer inquiries. Lies about turnaround time on claims: long waits on reimbursement after submitting invoices and vet records multiple times. Cannot recommend!!!!
Insurer: Embrace
By: Christy Patch
Jackie and Rocky
We adopted 2, 13 month old kittens (bonded brothers) and one was the "runt of the litter". The bigger one fell off a desk backwards onto a glass compote, breaking one vertebrae and cracking another. Fortunately he was able to walk, and didn't lose any functions. He did have to "crated" for 8 weeks to limit his mobility and heal. They both have had asthma issues, the little guy more so and more often. We are thankful that we have had coverage that actually pays for 80% of the emergency room and Vet bills.
Insurer: Spot
By: Leonard Boschma
Not Great Experience
At this time, I am waiting on a claim, and so far it is not going well. I am having trouble getting hold of anyone in the claim department, no one responds to my emails or updates anything on their site. I’ve had my vets send vet records multiple times, Embrace still says waiting on medical history. When I finally get hold of a human being- they say it could be a MONTH for them to process the claim after going through the pet’s history!!! All this , after I was told they had a fast turn around and usually reimbursement happened within 48hours. So, either their representative lied to me or they think they can get away with poor communication and service because pet insurance is needed. Never again. I can and will be looking for other coverage.
Insurer: Embrace
By: WS Patch
The app is easy to use
The app is easy to use and I get reimbursed in a timely manner with explanation of what is covered and what is not covered. The reimbursement goes right into my bank account which makes it convenient.
Insurer: Pets Best
By: Karyn
Broken website - won't fix
Their website has been broken since I signed up many months ago and they know about it. I have to do all communication through emails. This is not a good look in 2026 and makes me seriously consider switching to a more reputable pet insurance company.
Insurer: Pets Best
By: Dan Hart
Applied weeks ago and still haven’t…
Applied weeks ago and still haven’t been approved?! Why does it take this long for a simple pet insurance application? I didn’t even know you needed to review something for a getting insurance for an animal. Are they doing a background check on my entire life history?
Insurer: Nationwide
By: Bianca Riggs
Easy to submit and quick to respond
The process to submit my recent claims was super easy and Pets Best responded very quickly with the appropriate payments through direct deposit. It was a painless experience!
Easy to submit claims
Easy to submit claims. Fast turnaround time for responses to claims. Not a lot of time doing paperwork.
Insurer: Pumpkin
By: Nanette
First time customer
Despite waiting online for 15 min on hold to get to an agent, Nadine was very helpful to answer all my questions and provide live examples for each scenario. Very happy with my pet insurance selections. If signing up new, few notes: wellness package does not add any value. I hope Fetch replaces it with more beneficial option in the future. Make sure to ask for other deductibles and payout limits. Fetch does not payout to credit card. I hope one day they do that.
Insurer: Fetch Canada
By: Caroline Dayyani