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it takes too long to approve an…
it takes too long to approve an application
Insurer: Nationwide
By: customer
It was a very easy process!!
It was a very easy process!!
Insurer: Nationwide
By: Lynn B
Very easy to understand and obtain
Very easy to understand and obtain. Reasonable price.
Insurer: Pumpkin
By: Chyrel Sigun
I am very glad to have a good pet…
I am very glad to have a good pet insurance. Your company has professional employees whom care about our pets, processing claims is timely. I have recommended you to some of my coworkers.
Insurer: Pumpkin
By: CORINA BRIGHT
Confirmation in Trupanion’s reply - they do not care about pets nor…
Update: I’ve now spoken with 3 “senior managers” they can’t connect you directly you need to wait for a call back and they all speak with an extremely patronizing voice and repeat the same thing over and over again like robots. I’ve never in my life has a customer service interaction hit me so negatively especially when I’ve been paying them thousands of dollars over the last 12+ yrs. I feel like I need to warn others who love their pets to not get f’ed over like me save your money. Pet insurance is for profit they’re the house and they will always win when it comes to money spent. Trupanion doesn’t care about pets nor do they value long term loyal customers. Save your money Trupanion is worse than just throwing it away. You’re better off creating a fund and pay a savings account over a Trupanion insurance premium. I’ve had Trupanion for 13 years my dog recently passed away I was offered a surgery for approx $15k plus an approx $2-3k in services which would have been covered by insurance (less a $1k PER INCIDENT deductible) however i opted to not put my dog through the stress of all the tests. I have over $1k credited to multiple “incidents” so they have never paid out a cent to help with any of my vet bills over the years. I called to cancel my other dog and asked if they could at least back date the bill (a credit of less than $100) since I had tried to cancel the last time I called. I decided to cancel when my other dog was dying and was told that they wouldn’t cover any of the $900 even though it was going to save them a claim in long run but I didn’t have time since I would have had to wait on hold and be transferred. Trying to end an already long story the 2 ppl I spoke to were extremely robotic didn’t even express any gratitude or condolences for my dog that died and that I’d dutifully paid them a premium every month for 13 years.
Insurer: Trupanion
By: Katie James
I am very disappointed with your…
I am very disappointed with your service. I have been a customer for 25 years. Yeas 25 years!!! I went to pay my invoice online on the last day it was due and I kept getting an error that the payment would not go through. Evidently you lock the system once your customer service is no longer available. I needed you at my most low time in my life as I just lost my brother to a tragic death. Paying my insurance was last thing on my mind. I called the next day only to find out that my policy has been cancelled and I would need to apply as a new customer when you clearly saw that I tried to pay it online - I sent an email and screenshot to customer service on the day it was due. Ian beside myself. I complied to reapplying sent my medical records only to find out that I need for my dog to have an annual exam which is scheduled for April. I can not get to my vet beforehand as she is booked. He was due in January and I could not take him due to the passing of my brother. I hope you reconsider your actions. Thank you.
Insurer: Nationwide
By: Lisa Hess
Very simple process.
Everything went very smoothly. I feel much better knowing that I have help keeping my dogs healthy.
Insurer: Prudent Pet
By: Linda Hall
Easy to submit
Easy to submit, but so slow in processing claims.
Insurer: Embrace
By: CSD
Healthy Paws is the best!!
Healthy Paws had ALWAYS been there for me and my dog Ari! My dogs are my kids…one of my pups, Ari has idiopathic cluster seizures disorder…which is particularly dangerous because if not treated in time can lead to a painful death. I am lucky enough to be near Tufts University veterinary hospital with some of the best neurologists in the world! And through the past 5 years of treatment, appointments, medications, er visits Healthy Paws has been there for me! Living up to their promises, no questions asked, no red tape, just paid claims in a timely manner! Without Healthy Paws, I would have had to take out a second mortgage, but with their help me and Ari are living our best lives together. Thanks Healthy Paws!!
Insurer: Healthy Paws
By: Rob
Going great.
So far, the claims process has been easy and I received payment for the 1st claim.
Insurer: Embrace
By: Rich