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Have been with Embrace since 2006
I have 8 dogs insured with Embrace and have been a customer of theirs since 2006. While they certainly have grown in the past seven years, they still strive to provide personalized service. I have had many significant claims over the years, and normally if there is a delay in processing they will send an email explaining why things are taking longer than usual. Their representatives are compassionate, as well as professional. Their policies are well-explained in the documentation they provide, as well as on their website. My dogs have accident and illness insurance and I find that for a multi-dog household, the quality and cost of their coverage is the best out there.
Insurer: Embrace
By: Martha
Great service
Great service in processing our claim. Very caring in messages received from this company.
Insurer: Trupanion Canada
By: Federico
Great service
Great service in processing our claim. Very caring in messages received from this company.
Insurer: Trupanion
By: Federico
Good
This was our first claim and it was done very quickly. It didn't cover as much as I thought it would but I was way better than paying the actual price
Insurer: Trupanion Canada
By: e
Good
This was our first claim and it was done very quickly. It didn't cover as much as I thought it would but I was way better than paying the actual price
Insurer: Trupanion
By: e
Very Slow Response Time
When I signed up for Trupanion, I was told it takes 48 hours to receive claims. I have emailed my claims every time, and they don't mark them received for over a week. Their excuse in the beginning was that it's summer and they have a lot of claims they are backed up on, now it's fall and they say they have a lot of emailed claims to go through. It's been over 3 weeks and my claim still has not been processed. And I was told that you do not need a new claim form if it's for the same condition, if it has been claimed before, and every time I turn in a receipt for the same condition, they end up faxing a new claim form for my vet to fill out again. Tons of paperwork to keep up with. I am lucky my vet is so great and always willing to help me get some money back.
Insurer: Trupanion Canada
By: Alison
Very Slow Response Time
When I signed up for Trupanion, I was told it takes 48 hours to receive claims. I have emailed my claims every time, and they don't mark them received for over a week. Their excuse in the beginning was that it's summer and they have a lot of claims they are backed up on, now it's fall and they say they have a lot of emailed claims to go through. It's been over 3 weeks and my claim still has not been processed. And I was told that you do not need a new claim form if it's for the same condition, if it has been claimed before, and every time I turn in a receipt for the same condition, they end up faxing a new claim form for my vet to fill out again. Tons of paperwork to keep up with. I am lucky my vet is so great and always willing to help me get some money back.
Insurer: Trupanion
By: Alison
Follow Up
We joined Embrace 6 months ago. Since then we have been fortunate not to have had any major issues with our Yellow Lab Cooper. We have submitted wellness receipts and the follow up and speed of processing has been exceptional. Keep up the good work!
Insurer: Embrace
By: Jim
Best Decision we have ever made!
This was the best decision that we have ever made! We purchased this insurance when our dog was 3 months old. Who would have thought at 17 months old that she would need surgery to repair a torn ACL on her left knee. She fell on some stairs. When the vet indicated that the cost of the surgery would between $3000 and $4000 dollars. It was reassuring to know that we could get her the surgery and that she wouldn't have to suffer a life time of pain because we couldn't afford it. We were only responsible for $100 deductible and 10% of the actual cost of the surgery. Following her surgery I submitted the claim forms and had the reimbursement check in less than a week. I had a lot of questions and they were so wonderful and caring. We did a lot of research in the different insurance companies before choosing Health Paws, and I am so glad we made the right decision. I have even recommended Health Paws to the animal hospital for other interested pet parents!
Insurer: Healthy Paws
By: Amy
Simple Process
I'm not sure how anyone could complain about the Wellness! You get back EXACTLY what you put in! What's there to complain about there. I've had several different policies on my pets over the years but have been with Embrace for a few years now. Hands down - they are the BEST. Easiest claim process, quick reimbursements. So good that I became and affiliate and made $100 last month! Keep up the great work Embrace!
Insurer: Embrace
By: Brian