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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Outstanding support
Outstanding support. I appreciate the quickness and the relief of knowing what was covered.
Insurer: Embrace
By: Kevin Wayne Stewart
Easy and efficient
Spot Pet makes it easy to submit claims.
Insurer: Spot
By: John Bae
Discounts applied
I like that there’s a military and an on line discount
Insurer: MetLife
By: Vivian Oliver
poor communication
I am very unhappy with the quality of communication regarding my recent claim on policy #1778373-02 for my cat’s care. i was asked twice for the same information (no explanation about why the initial submission was insufficient - second submission was exactly the same and what was specifically requested). i received no information that the claim had been finally and successfully processed i received no information about how i would receive the claim payment i received a separate email from Pet_Info with a citi email with no introduction regard its connection to MetLife (other than a logo at the top). given the various scams on the internet, often using legitimate-looking logos, i was very skeptical of their request for my financial information. i received no information about why the payment amount ($165) was less than the submitted invoice ($202.18); what was denied and why? I called your help line and was told I had to subscribe to your app or wait weeks for a hardcopy check (why do i have to join your app? so you can track me and sell my data? ). The human i talked to was very nice but basically couldn't help me sort out my questions.
Insurer: MetLife
By: janice
Quick turnaround
Quick turnaround, and reimbursement within a week!
Insurer: Spot
By: Edwin Herrera
Submitting a claim is so easy!
Submitting a claim is so easy!! And reimbursement was faster than I expected.
Insurer: MetLife
By: Teresa Craver
Easy to submit invoices and great…
Easy to submit invoices and great overall experience. Highly recommend.
Insurer: MetLife
By: Joseph
Kinda, Courteous & Patient
The young man who helped was kind, courteous & patient with me as he helped me submit our claims.🐇🐇🐈⬛
Insurer: MetLife
By: LORENA
customer service was helpful and…
customer service was helpful and timeline for the reimbursement was pretty good overall.
Insurer: Pets Best
By: G. Albert
Good service
After an unexpected set of vet visits Spot was very quick in providing reimbursements. They also provide good resources for pet owners in providing good care.
Insurer: Spot
By: S. Paulino