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Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Review
I have been with Trupanion since our little guy was a puppy. We have an amazing Vet...Dr. O'Reilly. My only complaint with the insurance company is the rising cost of insurance....although....our little guy has had major surgery at a year old and the cost has more than paid for itself within the 8 years that I have had it. Other than that Trupanion is quick at handling claims in a timely manner.
Insurer: Trupanion
By: Teresa
My Tabby Wilma
My cat got sick, I was not sure what was wrong but she was lethargic and was not eating. I took her to the vet (I finally found one that is caring and honest)she recovered and I submitted the bills and got reimbursed quicker than I ever thought and it was pretty simple to do, no muss no fuss. I checked the status online and bam the money came in the mail. It was that simple. Frankly I was quite skeptic of this as I heard some stories around but this company made me loose all my fears. I believe there might be a waiting period before you can claim, but I'm not sure. I have that with my private humana dental insurance (you have to wait a year before you can use it) but I don't think its not the case with Embrace, they just check prior illness and if the pet has had it within the same year its not covered I believe but that's mostly the same with all private insurances mostly. Any way I think this company was one of my best decisions I have made regarding being overly pre-pared as I tend to be sometimes. Buy it you wont be sorry.
Insurer: Embrace
By: Chip
Very supportive process
We have been Pets Best customers for 8 years. Every time we submitted a claim or needed information, the customer service was outstanding. It was very reassuring to know we wouldn't have to make difficult healthcare decisions for our fur child based on cost.
Insurer: Pets Best
By: Linda
Fast and caring service, peace of mind.
We've had Healthy Paws for two years now--since we adopted our then-8, now 10-year-old pug, Murphy. They have helped us with some major unexpected events a few times--the most recent being a surgery to remove two mast cell tumors. This was stressful enough--devastating, actually. Having our senior pug go through anesthesia and surgery and waiting for test results to let us know if the cells were of an aggressive nature or not was absolutely horrible. But what wasn't horrible was knowing that, no matter what happened, Healthy Paws would be there to help out. The last thing we wanted to be thinking about was money and we were going to do whatever was best for Murphy, no matter what, but vet bills add up really fast and it's stressful to have to start driving up the credit card. But we didn't need to do that. In fact, Healthy Paws approved our claim within 24 hours, and the check came just a couple days later. They also followed up personally a couple times to see how Murphy was recovering. This has been our experience with every claim. Our first claim did hit a few snags, but when we, our vet, and Healthy Paws customer service all communicated together about it, everything turned out just fine! And because of that, I'm all the more impressed with them. Their customer service is really great--they seem to really care about your pet and they want to help you as quickly as possible. I've recommended them highly to friends and family, and at least a couple of them have or are taking me up on it. We will definitely never drop it. (And for the record, Murphy's doing great!)
Insurer: Healthy Paws
By: Shannon
Wonderful to work with
I took out this insurance for my malamute when he was a pup. It sure has paid off. He had to have surgery for a torn cruciate ligament. He is almost 4 years old. It sure helped with the cost of the surgery!
Insurer: ASPCA
By: Sandy
fast turnaround with payment
I submitted a 2nd claim for my cat for his stomach problems and Trupanion had accepted and approved my claim within one business day. Great company compared to other insurance companies I have dealt with in the past with other pets.
Insurer: Trupanion Canada
By: Tina
fast turnaround with payment
I submitted a 2nd claim for my cat for his stomach problems and Trupanion had accepted and approved my claim within one business day. Great company compared to other insurance companies I have dealt with in the past with other pets.
Insurer: Trupanion
By: Tina
Good
They pay claims but the premiums have gone up significantly because my pup has a chronic condition.
Insurer: Trupanion Canada
By: Brandi
Good
They pay claims but the premiums have gone up significantly because my pup has a chronic condition.
Insurer: Trupanion
By: Brandi
Happy to have Healthy Paws
I cannot say enough about Healthy Paws. I have had many (fifteen) claims in the past 13 months with my puppy. Healthy Paws has great customer service, rapid processing, and great coverage with no yearly maximum or lifetime max. I researched several different pet insurances, finding Healthy Paws to have the best coverage. My best advise is to get insurance early, before their is an issue, and you have a predetermined condition.
Insurer: Healthy Paws
By: Jennifer