217,070+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,070 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Simple Benefits and Claim Process
I enjoy the simplicity of the coverage and "deductible" details. I would like more options, maybe with different limits like other carriers because I think it's a little more expensive but then that's the trade off between no payout limits. I have had multiple claims and the process was simple and within acceptable time frames.
Insurer: Trupanion Canada
By: Brian
Simple Benefits and Claim Process
I enjoy the simplicity of the coverage and "deductible" details. I would like more options, maybe with different limits like other carriers because I think it's a little more expensive but then that's the trade off between no payout limits. I have had multiple claims and the process was simple and within acceptable time frames.
Insurer: Trupanion
By: Brian
I recommend this insurance to my friends.
I've had two dogs insured. Duncan had an intestinal/ bacterial infection on Christmas day, and had to go to the emergency veterinary hospital. Thankfully a large portion of his treatment and overnight stay was covered. When he was diagnosed with melanoma, again they covered a good portion of his treatment. Oscar was bitten in the park, and it covered his needed stitches. It is easy to submit a claim online, and they communicate well and send a check promptly.
Insurer: ASPCA
By: Eliza
Excellent Customer Service
We just completed a claim with Healthy Paws for an emergency operation for our 8 month old chocolate lab. She had a piece of a chew rope stuck in her tummy and it rotted away about 5 inches of intestine. Honestly, I expected reimbursement to be a bit of a battle. I could not have been more pleasantly surprised. The claim process was easy, customer service was not only friendly and helpful, but genuinely concerned about the health of my lab baby. We received the claim in about a week. I would highly recommend pet insurance by Healthy Paws!
Insurer: Healthy Paws
By: Pam
Unfortunate surprise from Embrace
I had Embrace cover all 3 of my pets for over 2 years. I filed a claim when I had to take one of my cats in for a urinary tract issue. It took a few months for my claim to be processed and when I finally contacted them about it, they needed more medical records regarding both cats. After several weeks, I contacted them again and my claim was denied. The OTHER cat had been vaccinated for FIV and had the antibodies in his system. I had documentation that showed he had indeed been vaccinated. Apparently, this was considered a pre-existing condition and Embrace couldn't be sure that he didn't actually have FIV. And FIV is contagious, and the cat with the urinary tract issue could have had that problem due to the FIV that the other cat MAY have. Bottom line, the claim was denied. They then cancelled the portion of my insurance dealing with health issues, but left intact the accident part of the insurance. To their credit, they did refund the portion of the insurance I paid that dealt with health issues. I decided to cancel all of it because my boys are indoor, and although they can still have accidents, I would probably be better off just paying out of pocket. Any other health issues are not covered anyway. So no cancer, diabetes, thyroid, etc...
Insurer: Embrace
By: Carlos
Excellent Service
The friendly phone staff are extremely helpful. Customers are kept updated on the status of their claims. Payments are processed quickly.
Insurer: Trupanion Canada
By: Mark
Excellent Service
The friendly phone staff are extremely helpful. Customers are kept updated on the status of their claims. Payments are processed quickly.
Insurer: Trupanion
By: Mark
Easy claim filing and rapid payment
I've had Pets' Best for about four years, and among other miscellaneous claims have had to cruciate ligament claims. Both were honored per the disclosure, direct-deposit payments were fast, and claims were easy (and got even easier with the second injury, via simple on-line form submittable). I have not had pet insurance with another company, so I can't offer a first-hand comparison, but I also haven't wanted to go to another insurer. For what it's worth, a coworker had originally recommended Pets' Best to me, based on his good experiences. I wrote a brief synopsis of what led me to choosing to buy (non-company specific) pet insurance in the first place, available to view at http://www.infobarrel.com/How_Pet_Insurance_Helped_Save_My_Dogs_Leg_Twice
Insurer: Pets Best
By: W.
Prices climb by age if pup and loopholes
My dog has been covered by Pets Best since I got her as a puppy.The monthly price has increased 100%. + in 7 years. I'm paying for wellness and vet care and they keep changing the deductible and what they cover. Although I pay for wellness they deny coverage for parasites! No heart worm coverage, no giardia coverage , no flea coverage! Dogs die from heart worm disease yet they won't cover it? My dog has had very few claims and yet they charge over 125/mo for my dog! I wonder where to turn?!
Insurer: Pets Best
By: Anne
Love trupanion
Our dog had surgery last December(2013) and then needed to take joint supplements on a regular basis. Everytime we go to the vet to pick up her supplements, we receive an email shortly after that the claim went through and then we receive the check shortly after. The customer service is great. Anytime I have had to call everyone was so helpful.
Insurer: Trupanion Canada
By: Nina