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Pet parents across the U.S. and Canada have left over 218,948 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My dog's still alive
I've worked in the veterinary field for over 12 years, and currently work in an Internal Medicine specialty service. I am amazed at how the insurance industry has changed veterinary medicine. Clients and patients are able to afford medical treatments that prior to insurance they couldn't which often led to euthanasia of a family member. I have told many people over the years to get insurance for their pets, and fortunately I eventually took my own advice. I originally got pet insurance for my pets because of an HR benefit from a family member. It was another insurance company and I had a horrible experience. It took over 3 months for a claim to be paid, and took a lot of back and forth between the company, the veterinary clinic and myself. During this experience, I spoke to some of the receptionists at the veterinary hospital I work for to see what their opinions were on the best insurance company. They overwhelming told me Trupanion was the easiest, quickest, and best. I decided then to sign up my dog first, until I completed the claim with the other company for my cat's bill. This was the best decision I could have made. My dog, Luna, has had some issues with skin allergies throughout her life. Other than that, she was pretty healthy dog. About 1 month after getting Trupanion insurance, I noticed she was lethargic, and didn't want to eat her food. She's a food hound, so I brought her into work right away. She was admitted as soon as I took her in. Her red blood cell level was 16%, normal is over 35%, and she had no platelets. I was shocked that I didn't even realize she was so sick. How did I miss the clues? It turned out that she has an Auto Immune disease where her body attacks her red blood cells and platelets. She was in the hospital for 5 days, with 2 blood transfusions, and was started on some pretty major medications. Her initial bill was well over $4000, and that was with my employee discount. We spoke to a rep from Trupanion on the first day that she was in the hospital and they review her medical records and preapproved her within 24 hours of the initial contact! Once the final bill was completed, I submitted my first claim ever with them. I was very skeptical given my ongoing experience with the other insurance company. When the first check came within a week of her being home, I was shocked! Trupanion didn't try to 'weasle' their way out of reimbursement, and covered everything! It really did take a huge weight off my sh
Insurer: Trupanion
By: Yvonne
Outstanding Company!
I am a repeat customer. My cat, Tigger, was insured by ASPCA. He developed a rare form of carcinoma and passed away. The bills were steep. ASPCA took care of the claims in a timely manner - no fuss or hassle. I received a phone call from a rep expressing their condolences. Their compassion took me by surprise, but was most welcome. I adopted Magic, a 9 yr old longhair cat a couple of months later. First thing I did was to inquire with ASPCA as to whether he was too old to insure and he was not. FANTASTIC!Within a couple of months Magic began to experience severe wheezing and coughing fits. The vets did tests and found he had an irritation in his bronchial tubes. Of course there were several tests to arrive at a definitive answer and they were quite pricey. I submitted the claims and within a couple of weeks the claims were paid. All throughout the process the ASPCA insurance company communicated with me via email letting me know the status of the claims. WOW! A company I didn't have to pester to get the information I needed - this is heaven! I would recommend this company to anyone who treats their pets like family. This company goes above and beyond to help their clients.
Insurer: ASPCA
By: Rochelle
This company is awesome !
I was adopted by a little, lost kitten 2 years ago. He was fine the first year, but in year 2 he developed bladder stones that almost killed him. The vets got him thru the crisis (Thank God!!) but I was saddled with HUGE bills. I asked my vet about pet insurance (in case of future emergencies) and he said that his employer subsidizes Trupanion for all employees. That impressed me. I thought that with "pre-existing" issues it was likely my cat was uninsurable. However, I explored and compared insurances and decided to go with Trupanian. I KNEW they would not cover matters related to his previous condition but I wanted coverage for any future emergencies. Their policy is well documented and easy to understand. I like that the owner is responsible for wellness care. I like that I have control of my deductible/coverage. Unfortunately, my cat had another emergency this year. He was critical once more but with another ailment. However, he rallied with the excellent care of his vets once again. Trupanion kept me apprised of his claims regularly. I knew when they received the claim, if they needed information from the vet, the results of the claim and how much I would be reimbursed. If a procedure was not covered, I was advised of that AND where it is in their policy literature. These people are ROCK STARS!! Without their excellent coverage and prompt resolution, I would have to make a very difficult decision about my pet. I simply cannot afford exorbitant bills even though I love this little guy with all my heart. Friends tell me that my cat is lucky to have me. Well, I'm lucky to have him AND Trupanion.
Insurer: Trupanion Canada
By: Sandra
This company is awesome !
I was adopted by a little, lost kitten 2 years ago. He was fine the first year, but in year 2 he developed bladder stones that almost killed him. The vets got him thru the crisis (Thank God!!) but I was saddled with HUGE bills. I asked my vet about pet insurance (in case of future emergencies) and he said that his employer subsidizes Trupanion for all employees. That impressed me. I thought that with "pre-existing" issues it was likely my cat was uninsurable. However, I explored and compared insurances and decided to go with Trupanian. I KNEW they would not cover matters related to his previous condition but I wanted coverage for any future emergencies. Their policy is well documented and easy to understand. I like that the owner is responsible for wellness care. I like that I have control of my deductible/coverage. Unfortunately, my cat had another emergency this year. He was critical once more but with another ailment. However, he rallied with the excellent care of his vets once again. Trupanion kept me apprised of his claims regularly. I knew when they received the claim, if they needed information from the vet, the results of the claim and how much I would be reimbursed. If a procedure was not covered, I was advised of that AND where it is in their policy literature. These people are ROCK STARS!! Without their excellent coverage and prompt resolution, I would have to make a very difficult decision about my pet. I simply cannot afford exorbitant bills even though I love this little guy with all my heart. Friends tell me that my cat is lucky to have me. Well, I'm lucky to have him AND Trupanion.
Insurer: Trupanion
By: Sandra
Worth every penny
Once again, having Embrace insurance has been a terrific value for us. We can relax knowing that our energetic Lab will get the medical care he may need.
Insurer: Embrace
By: Ruth
Petsbest is the best
Very fast to respond, never had a problem with service or claim
Insurer: Pets Best
By: Renate
SHATZIE'S PANCREATITIS
I WAS A LITTLE WORRIED THAT YOU WERE NOT GOING TO COVER THE EXPENSES FOR SHATZIE'S PANCREATITIS. I DIDN'T EXPERIENCE GOING THROUGH THE APPEAL BOARD WHEN SHE HAD HER SEIZURES.
Insurer: Trupanion Canada
By: ELAINE
SHATZIE'S PANCREATITIS
I WAS A LITTLE WORRIED THAT YOU WERE NOT GOING TO COVER THE EXPENSES FOR SHATZIE'S PANCREATITIS. I DIDN'T EXPERIENCE GOING THROUGH THE APPEAL BOARD WHEN SHE HAD HER SEIZURES.
Insurer: Trupanion
By: ELAINE
So glad we decided on Embrace for pet insurance!!!
I can not express how great Embrace has been. We were skeptical when it came to pet insurance and many of our friends and family made fun of us for having it but we are so glad we decided to get pet insurance and even happier with our decision to go with Embrace. Our 2 year old pug, Nellie, has had a few minor stomach & skin issues over the last couple years but most recently needed surgery on both knees which also required physical therapy. We've had such a great response from Embrace on all of her issues! Her covered claims (so far mostly all of her problems, including the surgery & PT) were always resolved within a timely manner and our reimbursement checks were always delivered ahead of the scheduled time. We are very happy with the coverage and services Embrace has provided and so glad we chose Embrace!
Insurer: Embrace
By: Mary
OMD, Love EMBRACE best thing ever
I purchase Embrace for my Chi and my new puppy Roxie. Best thing ever. I had to have my Chi's teeth cleaned and she had 5 teeth pulled. They paid for the that and the new puppy shots that Roxie had to have under the WELLNESS policy I purchase. We purchased both the WELLNESS and the ACCIDENTAL insurance. BEST thing ever.
Insurer: Embrace
By: Cheryl