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Pet parents across the U.S. and Canada have left over 218,878 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims are quick, easy, and hassle-free
Our dog Bailey had some genetic leg issues manifest early in her life that resulted in multiple surgeries over the course of 9 months. Trupanion was great. The claims process was super easy and we received our reimbursement usually within a week. If there was going to be a delay (usually due to our vet), Trupanion would contact us and let us know what was going on, if there was something we could do, and when to expect reimbursement. They have been fantastic. When you are busy worrying about your dog it's great to not have to stress over the financials.
Insurer: Trupanion
By: Mandy
THANK YOU.
Very pleased with Pets Best Customer Service and Coverage for my 11 year old cat.
Insurer: Pets Best
By: Sheree
Pet's Best
So glad we decided to pick up insurance for our two JRTs. Pet's Best has been in our family for two months and I already had to make a claim. They took a little longer than their expected time frame but did notify/apologize in an email. Great customer service.
Insurer: Pets Best
By: Meleana
Very slow with the large payment
I filed my claim for a surgery on 8/21/2015 for a surgery from 8/17/15. It is now 9/9/2015 and the claim has not been paid yet. I keep getting excuses. I filed two more continuing follow up claims for the same surgery and they have been paid. These were filed on 8/31 & 9/8. The claim I need the money on was for $1700. The other 2 were for a total of $325. Not happy. I use to refer people here. I was very happy with the service and payment punctuality. I am no longer happy. My rates went way up and payment is taking a very long time for the large ones that matter. Maybe after I get the reimbursement for the first bill I will change my mind.
Insurer: Pets Best
By: Corey
Overall pleasant experience
Embrace has worked out great for Finn and I. He has recently had to have a lot of work done but embrace has covered it all with no real questions asked.
Insurer: Embrace
By: Zach
Best decision I've ever made for a pet
Get coverage. I tell everyone. And if you don't have a claim don't cancel. I almost did once and it would have been a horrible decision. My baby boy ended up with epilepsy and has had several emergency stays and slot of medicines covered. There are so many people that probably would have had to give him up because they couldn't afford the care. Thank you Embrace for everything!
Insurer: Embrace
By: Teresa
Very helpful
Trupanion is very helpful when you call, and they respond very quickly to claims. They have been a life saver for me this last month, as my dog has required many medical needs and Trupanion has been understanding and fabulous and fair!
Insurer: Trupanion Canada
By: Andrea
Very helpful
Trupanion is very helpful when you call, and they respond very quickly to claims. They have been a life saver for me this last month, as my dog has required many medical needs and Trupanion has been understanding and fabulous and fair!
Insurer: Trupanion
By: Andrea
This goes to 11
My Tibetan Terrier ate a corn cob! ASPCA took care of 80% as promised with out flinching! Asked to rate 1 to 10 I'd give it 11.
Insurer: ASPCA
By: James
Fantastic Service!!
My dog ate part of a toy chew rope, It was lodged in his intestines. He was very sick, x-rays could not see it. He become so sick they had to do exporitory surgery to find the rope. I received a call from the vet that not only had they found the rope his intestines had burst. He had a very slim chance of making it though the surgery and then the recovery of the poison in his system. Plus it would be costly for the recovery and surgery. The question was do you want to put in down! No, was the answer right away, do what every you can to save him. I got on the phone with the Trupanion and made sure all was covered and the folks on the phone was so nice and understanding as to the stress I had on me that day. They covered everything except my deductible and 10%. I had to pay up front to all the vets and ER but I received checks from Trupanion in a weeks time. I could not have asked for better service than that! FYI my dog is doing great and made a full recovery.
Insurer: Trupanion Canada
By: Brock