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The best experience I've ever had
The best experience I've ever had. Super easy claim submission and pretty fast reimbursement. More of all, the customer service always rocks! A perfect pet insurance option!
Insurer: MetLife
By: customer
prior customer
prior customer , had been solid company to work with before
Insurer: Nationwide
By: helen duzy
Trupanion has been super helpful with…
Trupanion has been super helpful with my dog Koa and they managed to try and keep your monthly rate the same each year
Insurer: Trupanion
By: Bryan
It was awesome that my doctor filed the…
It was awesome that my doctor filed the insurance with Trupanion and I only had to pay them the office visit and the 10%. Most doctors make you pay first and then let Trupanion pay you back. Thank you for giving the doctors that option to file for us.
Insurer: Trupanion
By: Kristi Binnicker
Very easy to add another pet to my…
Very easy to add another pet to my existing policy
Insurer: MetLife
By: Kimberly Windsor
Off to a bad start with MetLife Pet insurance.
Off to a bad start with your insurance. I have had other pet insurance for the last 20 years with other companies, and never have had the problems that I have encountered with MetLife. Every claim has been a series of vague emails regarding more information to process the claim. Sometimes the claims have been duplicated ( not due to me ). MetLife has requested information from my vet that they had already sent before. This has happened twice now. You need to be more clear on exactly what documentation you need, and quit inconveniencing veterinary hospitals and your clients with multiple unclear emails with no follow up that the correct information had been received. That being said, my claims have been covered eventually, but not without me having to contact customer service on most of them.
Insurer: MetLife
By: Denise Tate
Long wait
I filed my claim back on October 10th and heard nothing for 2 weeks. I called customer service being that this was my first time filing to ask how long it normally takes. I was told 10-25 days, 25 being if they need more information. At the end of October I called again as 25 days was coming up. I was told they had reached out to my vet as they needed the medical records. The vet sent them on November 3rd. I waited another week and called back. I was told they never got them. I ended up getting them from the vet and uploaded them. Since October 10th we had been back 2 more times for the same issue and as of today November 21st my first claim has not even been processed. I had to cancel my last appointment because of this. I’m hoping things get better and holding out until they can figure out all their “technical issues” but they had the best reviews which is why I chose them and right now I am fully disappointed and feel this is a scam.
Insurer: Pets Best
By: Denielle
When I called to cancel
When I called to cancel. Renee talked me out of it. She was very helpful to,put in my claims.now to Waite to get paid
Insurer: Trupanion
By: Ann
My claim was easy to submit and payment…
My claim was easy to submit and payment was received in a timely manner.
Insurer: MetLife
By: Danielle Susskind Cook