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Trupanion Was There When Needed (great cust. srv,
Trupanion TestimonialNov 24th 2015 My 2 ½ year old mini Aussie, Beau, was in an accident July 9th, 2015. As a result of the accident he had multiply fractures in one of his back legs and needed surgery. The surgery went great but then he suffered some major setbacks from complications dealing with medications that made the surgery seem minor. Beau spent close to a month in the hospital. A little over three months later Beau is doing great. He still has a ways to go but he’ll get there. Trupanion was with me from the moment I called them. Not only was I grateful that I had pet insurance but by the time everything was over with I was very glad that I had Trupanion. I’m not a big fan of insurance companies and I’ve had issues with them in the past but there were no issues with Trupanion. I hear stories all the time of people fighting with their insurance companies, pet, car, home etc. Not one time did Trupanion tell me no. They supported me and made things as easy for me as they could. While I was waiting to move Beau from my vet’s office to the animal emergence room I contacted Trupanion to let them know what was going on. They had a pre-approval form sent to the emergency room before I even got there. Every time I’d call to make sure something was covered they’d say yes, anything dealing with the injury was covered. And believe me I called a lot. Invoices were paid promptly and a couple of times they even called the animal hospital inquiring about invoices for me. Some pet insurance companies have a deductible, a limit on how much they will cover a year or per injury or disease. As I watched my bill get higher and higher, around $14,000, I was extremely happy that I went with Trupanion. I had no deductible, their basic policy had no financial limit and they covered 90% of the medical expenses, minus the cost of the office visit. What the policy did not cover but what their people provided a hundred times over was support, and that is the real key to this company, their people. At the time of Beaus injury I had just started a new job. I was putting in 10 to 12 hours a day sometimes more. Two months before Beau’s injury I had to let go of my 14 year old whippet, Casey. Casey was 5 weeks old when he came into my life, and the last couple of his years were not easy, as is the case of a lot of dogs as they age. Between the new job, the long hours and on top of the loss of Casey; Beau’s accident was almost too much. I wasn’t ready, to deal agai
Insurer: Trupanion
By: Bailey
Sense of comfort
Our dog goumba seems sick and thought possibly he ingested something. Called the vet and the first thing they said was not all insurance companies cover ingested foreign objects. Called trupanion and it was absolutely covered. Thank god my vet was awesome also as he played a little waiting game to try and pass it without opting for surgery and all end perfectly. Submitted a bill to trupanion and within one week I had a check mailed to me. Pretty great turn around time especially right before the Xmas holidays.
Insurer: Trupanion Canada
By: Loriann
Sense of comfort
Our dog goumba seems sick and thought possibly he ingested something. Called the vet and the first thing they said was not all insurance companies cover ingested foreign objects. Called trupanion and it was absolutely covered. Thank god my vet was awesome also as he played a little waiting game to try and pass it without opting for surgery and all end perfectly. Submitted a bill to trupanion and within one week I had a check mailed to me. Pretty great turn around time especially right before the Xmas holidays.
Insurer: Trupanion
By: Loriann
Great insurance for pets!
Fast processing. So glad to have them as Zoey's insurance when her acl ruptured. From the time when i filed my claim to the check in the mail, in about ten days. Friendly customer service as well.
Insurer: Embrace
By: Fn
I won't use anyone else!
I have used three different pet insurance companies in the past several years and the ASPCA insurance is the only company that paid claims, without excuses of why they couldn't pay them. Their policy is exactly as advertised and their claims are paid in a timely manner. They follow up with phone calls checking on your pet and are truly sincere. I have recommended the ASPCA to several people and it is the only company I will use from now on for all my pets.
Insurer: ASPCA
By: Cindy
Embrace paid 80% of claim - exactly as advertised.
My dog was vomiting blood. I took him to see his vet. There were charges for an exam and x-rays. The bill came to $234. They reviewed the claim within 10 days (as they said they would) and mailed me a check for $187.20.
Insurer: Embrace
By: Jeff
Good coverage, great service
Accidents are always covered, but it would be nice if medical "extras" for pets' comfort and wellness during their hospital visits were covered, such as getting fluids after a bout of vomiting or diarrhea. Service is always friendly, claims are easy to submit, and reimbursements are prompt.
Insurer: ASPCA
By: S
Wonderful, Fast Service
One of my dogs tore his ACL, and trupanion spoke to the vet and agreed to pay them direct to save me paying $3000+ out of pocket. I just paid the 10% co-pay. The customer service was top class and I would have no hesitation recommending them to other pet owners.
Insurer: Trupanion Canada
By: Brian
Wonderful, Fast Service
One of my dogs tore his ACL, and trupanion spoke to the vet and agreed to pay them direct to save me paying $3000+ out of pocket. I just paid the 10% co-pay. The customer service was top class and I would have no hesitation recommending them to other pet owners.
Insurer: Trupanion
By: Brian
Don't know what I would do without it
MY dog Bailey gets skin allergies and I am constantly taking her to the vet, being on a fixed income, I do not know what I would do without this insureance, claims are easy to put through and they always come through for us.
Insurer: ASPCA
By: Marie