219,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Payment of 3rd Claim
Submitted a claim for services on 12/30/15. Company took 15 days to process the claim instead of 5 days which is the advertised promise. Kept being called by Underwriting or customer service twice to ask if my dog, who is only 2 years old and who I've only had since 4/15 had seen another vet. Told them no. Received another call several days later asking again if my dog had been seen by another vet other than the one I was submitting the bill for. I knew what they were getting at; they were trying to say that this condition was a pre-existing condition so they wouldn't have to pay the claim!!! There was no pre-existing condition for my dog but this is what they were "digging" for. THey had never questioned the first two claims, but questioned this one!!! I thought this insurance company was the best pet insurance I could get for my dog. However, they are just like all the rest; they like it when you pay your premium, just as long as the animal doesn't have too many claims. I get this to mean that even though my dog still has the problem for which she sought medical treatment, that any further bills I submit will be scrutinized under a microscope and payment will be delayed. This company is horrible, just like all the rest. Be careful, because if your pet gets sick, and it takes several tests and/or vet visits to determine the problem, your claim will be delayed and/or possibly denied!
Insurer: Pets Best
By: Joy
Embrace made it easier to get right treatment
We enrolled in a high deductible plan just in case something really bad happened, hoping we would never have to use it. But then our dog became mysteriously ill overnight and continued to decline. On the 4th day after symptoms started and 3 vet visits, we were admitted to the emergency animal hospital and were seeing a neurologist. Having the insurance made it so much easier to get the tests we needed (X-rays, MRI, spinal tap). The tests were able to rule out some potentially horrible outcomes and allowed to get the right diagnosis and treatment. Our dog is responding to treatment and is on the mend. Embrace has been a pleasure to work with: promptly processing our claims, answering our questions, and being overall considerate and thoughtful during a stressful time. I wish human health insurance would be so easy to navigate. I have been very thankful that we enrolled and have recommended Embrace to several other pet owners.
Insurer: Embrace
By: Kim
Settlement immediate and fair
Cheque issued within a few days of claim and covered our pet's medical costs as per policy
Insurer: Trupanion Canada
By: John
Settlement immediate and fair
Cheque issued within a few days of claim and covered our pet's medical costs as per policy
Insurer: Trupanion
By: John
Fastest Reimbursement !
Faxed claim on 1/13/2016. Deposit is on it's way. Would probably be in my account, if this wasn't a national holiday. I love Embrace. :)
Insurer: Embrace
By: Dawn
Cutaneous cyst & dental cleaning
My cat Butters had a small cyst on his right side which my vet had been monitoring, and recommended removal of the cyst while he did a routine dental cleaning with Butters under anesthesia. The total cost for both procedures was somewhat costly. While Embrace did not cover the costs of the cyst removal, as it was determined to be a pre-existing condition, I am pleased that they did in fact cover approximately 1/4 of the overall cost for services rendered that day, pertaining to the dental cleaning.
Insurer: Embrace
By: James
Scam
Never paid insurance claim for my dog . No reason behind them denying the claim either. Don't waste your money .
Insurer: Trupanion
By: Jenny Brewer
We couldn't be more satisfied with Health Paws pet
We chose Healthy Paws pet insurance after reading many good reviews on them. We definitely made the right choice. So far we have experienced easy to use online access, immediate kind, compassionate customer service, and quick approval on our claim. We highly recommend Healthy Paws pet insurance coverage for all fur babies.
Insurer: Healthy Paws
By: karen
Extremely prompt service and easy to file claims.
At a very stressful time with the health of our dog, we found filing a claim with Healthy Paws to be very easy. I emailed the pet emergency the claim form, they download it, I signed it and they faxed it off. Within a very few days, I received an email from Healthy Paws stating that they were reviewing our claim, a couple of days later, they processed the claim and within 2 weeks we received a check. We live in Alaska, so mail takes a couple of days longer for us. We were so happy with this wonderful insurance company and the speed and compassion that they showed. I would recommend them to anyone that loves their pets and wants to have some peace of mind, should that emergency come.
Insurer: Healthy Paws
By: Bev
processing claims quick
Recently my pet was in the hospital, for surgery. They have submitted the claims. Still few claims are in progress.
Insurer: Trupanion
By: Ponnudurai