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Insufficient Communication
I don’t know if my application has been approved but I got an email asking me to view my paperless documents. When I clicked the link on he login page it said there was an “internal error”. I submitted an application over a week ago. I have no idea if I need more documentation to get coverage for my dog. I’m frustrated.
Insurer: Nationwide
By: customer
Pet’s Best is amazing!
Thank goodness for Pet's Best! Grizzly wasn't feeling right, I was at work so my husband took him to the ER vet and they brushed it off saying it was likely a Gl bug and did no testing. I got home from work and knew something wasn't right so l brought him right back and demanded they did further testing because I knew something was very wrong. Sure enough he had colonic torsion, a medical emergency that is life threatening and needs emergent surgical intervention. I rushed him to the only ER vet in the area with a board certified surgeon on call at 2am and by some miracle they saved him. He's alive and okay today. The vet bill was out of this world but thanks to Pet's Best I didn't have to think or worry about money because I knew they had my back. I could just focus on my Grizzly getting the prompt treatment he needed and a smooth recovery afterward which is how it should be. Thank you so much Pet's Best! The process is also incredibly easy and not daunting to submit your claims. It's just one less thing to worry about when you have other, bigger things on your plate with your pets.
An honest full coverage for my pet Pom…
An honest full coverage for my pet Pom named Teddy. We called and got an experienced rep and felt confident adyer asking our questions. We signed up immediately.
Insurer: Trupanion
By: Linda Peluso
Filing a claim was simple
Filing a claim was simple. I had much anxiety around my dogs, illness, and I needed something that was simple.032125
Insurer: Embrace
By: John Hart
Fast Claim Approval
The response time after submitting my claims is fast and reliable! I feel like I can clearly understand what is covered under my pet’s plan and it really has helped me out when taking my senior pup to the vet.
Insurer: Spot
By: Stephanie Greenberg
great experiences
customer service is amazing! they are super helpful and 100% willing to go over everything to make sure you are on the same page!
Insurer: Embrace
By: ARISSA MARQUEZ
Easy instructions for one who hasn't…
Easy instructions for one who hasn't had much experience with computers. I called for instruction. The agent was so helpful, kind and patient!
Insurer: Trupanion
By: Wanda
Great experience!
I have had my policy for almost a year and unfortunately had to file a claim for my dog. He was injured and also had an infection on top of that. I had to call a few times to ask questions and they were very helpful. I filed my first 3 claims on March 8th and I rcvd word on March 20th, that all 3 claims were approved. I feel like this was a quick process compared to some of the stories I have heard about other insurance companies. The helpfullness of the reps and the speediness of the process helped in this very stress situation.
Insurer: Pets Best
By: Carrie Turner
Disappointed in Nationwide
I initially had Nationwide years ago with reasonable coverage and premiums. Over the years customer service declined, and coverage pricing was a joke. I left the company for better servicing and pricing as I was offered services through work. Since then I switched employers and decided to check out nationwide again…They happily charge two months in advance yet your service doesn’t begin immediately. In addition, they wanted to charge over 3 grand a year for my coverage which I had with them for years. So disappointed in how they are managing this company now. I used to rave about them to other pet parents and even recommended them, can’t say that’s true anymore.
Insurer: Nationwide
By: customer
Really easy to work with this company
Really easy to work with this company. Claim process is a breeze.
Insurer: Embrace
By: Scott Bracken