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Trupanion is the BEST!
The man I spoke with was extremely knowledgeable. He was so kind and asked how our Mason was doing (who is also insured with Trupanion) since his brother Cecil went to heaven. He also asked how Mason was enjoying Squeaker, the new addition to our family! Trupanion insurance is the BEST!
Insurer: Trupanion
By: Diane
Dogs
I called in and the person who answered didn’t seem to know much. Hadn’t watch any of the videos by your CEO and didn’t know they even were there. He said I don’t look at our web site. I order anyways so time will tell if your CEO is telling the truth and you an actually deliver on her promises.
Insurer: Trupanion
By: Roger Brenz
Extremely user friendly
Extremely user friendly. No problem sending the claim at all.
Insurer: Embrace
By: Teresa Brown
Care at the fingertips
Easy to use and straightforward answers. I’ve been a customer for years and recently added a new family member. Trupanion makes feel like family.
Insurer: Trupanion
By: Rene
Easy to submit a claim
Easy to submit a claim. Prompt payment
Insurer: Fetch
By: Gabby
Easy claim experience, payments returned fast and good coverage
I received a lot of help getting medical records placed in and they helped me submit claims. The claim process is quick as is the payment. So far I don’t have any complaints.
Insurer: Fetch
By: Joyce
Cannot set up account online.
My initial sign-up went through my vet. When I went to the Trupanion site to complete the registration, it failed because my vet had used the "&", an illegal character. I could have fixed that, but editing the information was not allowed. Then I called the Trupanion number. The woman on the line was very nice and completed the sign-up process for me over the phone. I got a welcome email from Trupanion with a link to set up my account online. I clicked the link and was asked to sign in using my email and password. I did not have a password and was not provided a temporary password from Trupanion. I tried clicking the "Forgot Password" link and was sent a code to my email address. I used the code, it thanked me for verifying my email address, then stated that "A user with the specified credential could not be found." I called the phone number again and the woman was unable to help me. She said she would contact technical support to report the problem on my behalf, and I have since heard nothing.
Insurer: Trupanion
By: David
The associate Chad was excellent
The associate Chad was excellent, professional and courteous and extremely knowledgeable and thorough
Insurer: Nationwide
By: Ralph ‘Ty’ Anglin
Knowledgeable
The gentleman that took care of my questions was very helpful and very knowledgeable and gave me all the information I need to pass along to the person that I am giving the puppy to so I would recommend them highly.
Insurer: Fetch
By: Myra Strickland
It was very easy to file the necessary…
It was very easy to file the necessary documents and respond to any questions
Insurer: Fetch
By: Janice Hornsberger