209,371+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,371 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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ACL tear
Everything was great except for the fact that I had to submit the same information 7 times. I have a claim from November that was still pending because when I email and faxed the information to different people at Trupanion it was not added to my profile. I called one more time and asked for the Miriam Keith to confirm that she received my email and then finally the issue was solved. But before that John Norton received my information several times and he never follow up with me.
Insurer: Trupanion Canada
By: Michelle
ACL tear
Everything was great except for the fact that I had to submit the same information 7 times. I have a claim from November that was still pending because when I email and faxed the information to different people at Trupanion it was not added to my profile. I called one more time and asked for the Miriam Keith to confirm that she received my email and then finally the issue was solved. But before that John Norton received my information several times and he never follow up with me.
Insurer: Trupanion
By: Michelle
Incredible company
I recently switched my dog from VPI to Embrace and couldn't be happier. We are still new, but so far this has been the easiest company to navigate. Without going through an endless automated telephone maze, I can call and speak with a real, friendly, enthusiastic person who can answer my questions. Nobody likes dealing with insurance companies, but I have had nothing but positive interactions. They even told us when our vet's fax got cut off so we wouldn't lose any time submitting our initial health review. I get quick, attentive responses, and direct deposit reimbursement for wellness claims (easier than submitting a rebate - and so much faster). As a physician, I only wish that human insurance companies would be this easy to work with. We have not had any injury or illness claims to submit so far, but I anticipate they will be just as helpful.
Insurer: Embrace
By: Stephanie
Peace of mind & excellent customer service.
I've been fortunate to not use our policy for anything other than routine exams and wellness items, but the service and attentiveness received by the Embrace staff have given me great confidence that should a larger problem arise my dog will be given the care needed without putting me out on the street. I just wish all MY insurance companies were as helpful.
Insurer: Embrace
By: j.
Excellent Company
Ive used my pet insurance 3 or 4 times in the past 8months that I have had the policy and its been worth every penny of my $50 monthly premium. The claims are paid right away,no problems what so ever. Ive had claims for several different things. First was an allergic reaction to her shots, then she had diarrhea for several days, the last thing was bruising and unexplained bleeding. My last dog died from kidney failure, so I know how much vet bills can be. I wish I would have known about Trupanion when she was alive. I was offered a free month of Trupanion from my vet when I brought my new puppy, a french bulldog, in for her first vet check. She had an allergic reaction to her shots so I had an opportunity to use the insurance during my free month. The claim was paid in a timely manner with no problems. Even though I have had several claims in less than a year, I have been treated with the same courtesy and the claims have been paid in the same timely manner every time.
Insurer: Trupanion Canada
By: Pebbles
Excellent Company
Ive used my pet insurance 3 or 4 times in the past 8months that I have had the policy and its been worth every penny of my $50 monthly premium. The claims are paid right away,no problems what so ever. Ive had claims for several different things. First was an allergic reaction to her shots, then she had diarrhea for several days, the last thing was bruising and unexplained bleeding. My last dog died from kidney failure, so I know how much vet bills can be. I wish I would have known about Trupanion when she was alive. I was offered a free month of Trupanion from my vet when I brought my new puppy, a french bulldog, in for her first vet check. She had an allergic reaction to her shots so I had an opportunity to use the insurance during my free month. The claim was paid in a timely manner with no problems. Even though I have had several claims in less than a year, I have been treated with the same courtesy and the claims have been paid in the same timely manner every time.
Insurer: Trupanion
By: Pebbles
Try to get away with making everything pre-existin
Tried to put cancer as a pre-existing exclusion on the policy for a BENIGN lump removal. Tried to deny removal of an enlarged lymph node claim as pre-existing. They denied coverage for an ultrasound which is a DIAGNOSTIC procedure and everything was found normal as pre-existing. How can nothing found be pre-existing? Canceled policies on 2 dogs. Not worth the hassle.
Insurer: Pets Best
By: June
I am amazed
I've had insurance in place for my dogs for years but this is the first time I've used it. My dog Jade had to have surgery a week ago today for cancer. I never expected the claims process to be so easy or so fast. I scanned and uploaded the bills over the weekend, and today I was notified the claim has been processed and payment is on its way.There are many difficult decisions ahead for us, but I am grateful that I don't have to make any because of financial reasons. All I have to consider is Jade's well being.
Insurer: Pets Best
By: Dee
Fast turnaround
My dog has been covered at Pets Best since she was a puppy. We have the illness and accident coverage as well as the Wellness plan. Pets Best has always been quick and efficient when processing our claims, and to date we have always been approved for reimbursement. Our latest claim was for an emergency eye surgery, and our experience speaking with customer service was helpful and courteous.
Insurer: Pets Best
By: Maude
Nothing but positive experiences!
I have been an Embrace policy holder for several years. Every time I need anything - from signing up, to updating cat and contact information, to filing claims - every interaction is positive. Everyone at Embrace has been helpful, friendly, and prompt. Veterinary care is very expensive, and even more so if you have to visit the ER, so my Embrace policy and their customer service has provided great peace of mind.
Insurer: Embrace
By: Jen