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Pet parents across the U.S. and Canada have left over 215,958 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Healthy Paws: Excellent Customer Service
My husband and I wanted a French bulldog for so long and when we finally got our Ruby we knew due to Frenchies being prone to various health problems that we needed good insurance. Healthy Paws has been wonderful to us. Their mobile claim submission process is so quick and easy (all you have to do is take a picture of your bill and press submit). Their processing time is extremely quick. When Ruby needed major knee surgery they approved her claim within hours! We also appreciate Healthy Paws' great customer service. Any time we've called they've answered the phone and have been very friendly and helpful. They even emailed us asking how Ruby was coming along after her surgery!
Insurer: Healthy Paws
By: Kathryn
100% worth having my pet insured!
I hesitate, like everyone else, about having my indoor cats insured. Is it worth it? Will I ever need it and if I do will insurance even cover? The answer to all those is yes! My cat ate a chewable pill meant for my dog. I turned around for a second and apparently it tasted good because it was immediately gone. I called the vet because I knew dosage had to be far beyond the dose for a much smaller animal. Sure enough, she had to be hospitalized for two days to flush it out. I was in a panic and thank goodness she ended up being okay. I called Trupanion and filed a claim. The associates were very friendly. I sent over the paperwork and the next day I received an email with details on the check I would be receiving. They paid 90%. I started her as a kitten so had a zero deductible. Compared to any human insurance I've dealt with this was so smooth. I was so happy I ended up insuring her..and so glad she is okay. No more chewable pills, just the gross ones they'll never touch unless we put it in a pill pocket...lesson learned.
Insurer: Trupanion Canada
By: Marie
100% worth having my pet insured!
I hesitate, like everyone else, about having my indoor cats insured. Is it worth it? Will I ever need it and if I do will insurance even cover? The answer to all those is yes! My cat ate a chewable pill meant for my dog. I turned around for a second and apparently it tasted good because it was immediately gone. I called the vet because I knew dosage had to be far beyond the dose for a much smaller animal. Sure enough, she had to be hospitalized for two days to flush it out. I was in a panic and thank goodness she ended up being okay. I called Trupanion and filed a claim. The associates were very friendly. I sent over the paperwork and the next day I received an email with details on the check I would be receiving. They paid 90%. I started her as a kitten so had a zero deductible. Compared to any human insurance I've dealt with this was so smooth. I was so happy I ended up insuring her..and so glad she is okay. No more chewable pills, just the gross ones they'll never touch unless we put it in a pill pocket...lesson learned.
Insurer: Trupanion
By: Marie
So responsive and caring!
My cat has been treated for allergies for the longest time. Your response time on my claims has been phenomenal. You are much better than my health insurer! I will always be a loyal customer and I recommend you any chance I get. Keep up the good work!!
Insurer: Trupanion Canada
By: Joannie
So responsive and caring!
My cat has been treated for allergies for the longest time. Your response time on my claims has been phenomenal. You are much better than my health insurer! I will always be a loyal customer and I recommend you any chance I get. Keep up the good work!!
Insurer: Trupanion
By: Joannie
Thank you, Pets Best
Your reimbursement regarding our recent claim was timely and it was fair. Our pet is important to us, and Pets Best has helped him to be able to get the care that, otherwise, we probably could not afford. Bless you.
Insurer: Pets Best
By: Cindy
Amazing
I have written several reviews for Trupanion and will continue to do so. They are amazing - everyone who answers the phone is kind and helpful, they work with you to get claims resolved quickly. I recently had some surgery for my dog, Yoshi and they worked with me and the vet clinic to get the surgery pre-approved so my only out of pocket was my 10% as I have met the deductible. I cannot say enough good things about them. It is rare that a company does what they say they will with generosity, kindness and caring - they do. Trupanion is the best. I would recommend everyone get Trupanion for the pet companions.
Insurer: Trupanion Canada
By: Amy
Amazing
I have written several reviews for Trupanion and will continue to do so. They are amazing - everyone who answers the phone is kind and helpful, they work with you to get claims resolved quickly. I recently had some surgery for my dog, Yoshi and they worked with me and the vet clinic to get the surgery pre-approved so my only out of pocket was my 10% as I have met the deductible. I cannot say enough good things about them. It is rare that a company does what they say they will with generosity, kindness and caring - they do. Trupanion is the best. I would recommend everyone get Trupanion for the pet companions.
Insurer: Trupanion
By: Amy
Comforting!
Our precious 15 year old, Bichon suffered a seizure late on a Saturday night. We rushed her to an emergency pet hospital for care. She was there over night and the next day. She had numerous tests over the next week and Trupanion was there every step of the way. We received the first cheque even before all the tests were completed and we appreciated the peace of mind. Trupanion gave us very quick service which helped us give the care our dog needed.
Insurer: Trupanion Canada
By: Julie
Comforting!
Our precious 15 year old, Bichon suffered a seizure late on a Saturday night. We rushed her to an emergency pet hospital for care. She was there over night and the next day. She had numerous tests over the next week and Trupanion was there every step of the way. We received the first cheque even before all the tests were completed and we appreciated the peace of mind. Trupanion gave us very quick service which helped us give the care our dog needed.
Insurer: Trupanion
By: Julie