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A corporate company with a personal touch.
I recently made a call into Fetch prior to signing up for one of their policies. The agent, Josh, was extremely knowledgeable and helpful. I had many questions and he helped me do a side by side of my existing policy to the new one at Fetch. He even sent me information from his personal work email (i.e. not a general mailbox that gets distributed to everyone) which is essentially unheard of these days. The personal touch is what finally compelled me to sign up for a policy. I haven't had the opportunity to make any claims yet, so I can't really speak to that. But I am no stranger to pet insurance and I've dealt with three different companies now (including Fetch) and so far I am happy with the service, coverage offered, and payment options.
Insurer: Fetch Canada
By: Lainee T.
Excellent customer service
Chad was an excellent customer service agent, providing all the info I needed clearly and effectively and being effective at processing my enrollment.
Insurer: Nationwide
By: customer
Jon was very informative and friendly
Jon was very informative and friendly. He handled my many many questions very well. I was satisfied I was fully informed on the process and the coverage my dogs are receiving.
Insurer: Nationwide
By: Christina
Easy enrollment process
Easy enrollment process
Insurer: Trupanion
By: Michelle
They are great to deal with.
They are great to deal with.
Insurer: Pets Best
By: Dede Burkholder
Requested one policy and received…
Requested one policy and received another. Now I need to call back to change it which is an inconvenience.
Insurer: Nationwide
By: John
Very approachable
Very approachable, friendly and informative.
Insurer: Trupanion
By: Laurie
Gus' Second Chance
🐾 A Heartfelt Thank You to Willow Grace Veterinary Hospital in Middletown DE and Pinnacle Veterinary Specialists in Glen Mills, PA 🐾 This past Sunday was incredibly tough for us. Gus was in severe pain, trembling and barely walking. Having seen something similar before, we rushed him to Willow Grace. The amazing staff there suspected it was a back issue again, but thankfully, not as severe as before. However, by Monday night, things took a turn for the worse. Gus could no longer use his back legs, was crying in pain, and we felt absolutely helpless. After a quick call Tuesday morning, the compassionate team at Willow Grace swiftly got us an appointment with a neurological specialist at Pinnacle Vet. The staff at Pinnacle Vet were incredible. After examining Gus, they confirmed he had a herniated disc in his lower spine. Faced with a very hard decision, we were overwhelmed by their support and kindness. The MRI alone was $3,500 and surgery was estimated between $8,000 and $10,000. Thankfully, when we adopted Gus, we also got pet insurance through Healthy Paws. Reaching out to them, we were met with some of the most understanding and supportive people. We are beyond grateful that our policy covered 80% of the expenses. On Tuesday, Gus underwent emergency surgery and we’re relieved to share that it was a success! He was released today and is now resting at home. The next 6 weeks will be challenging, but he's already showing signs of improvement. If there’s one thing we’ve learned from this experience, it’s this: pet insurance is absolutely worth it. It made what would have been a hard decision easier, and we couldn’t be more thankful to everyone who helped us get through this. So many friends have said they always thought about getting the pet insurance but never followed through. Do yourself the favor, get the insurance. Thank you again to the incredible teams at Willow Grace, Pinnacle Vet, and Healthy Paws for your compassion and expertise. You’ve given our boy a second chance, and for that, we are eternally grateful.