209,697+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Service is great. timely and sensitivity
Our puppy has had a series of seizures and has had to be treated by a neurologist. Trupanion has been an excellent service provider. Peanut seems to be on the mend with medication. Service from Trupanion has always been timely. A real person is there to answer my questions.
Insurer: Trupanion Canada
By: James
Service is great. timely and sensitivity
Our puppy has had a series of seizures and has had to be treated by a neurologist. Trupanion has been an excellent service provider. Peanut seems to be on the mend with medication. Service from Trupanion has always been timely. A real person is there to answer my questions.
Insurer: Trupanion
By: James
Excellent service
The only reason the claim took more than 3 weeks was because the vet did not give me my dog's complete medical record to send with the claim. This was his first claim since he was put on the insurance. Otherwise, the claims I have submitted have been done in a timely manner (I have another dog that has allergies).
Insurer: Healthy Paws
By: Dietlinde
Awesome Customer Service
The Healthy Paws staff is amazing! They checked in by e-mail on how Jack was feeling. They processed my claim in 30 minutes after I sent them all the paperwork in pdf format by e-mail! I’m was blown away. And the check came in less than a week. It really is wonderful to have this kind of support, especially during a time when you’re worrying about your beloved furry friend.
Insurer: Healthy Paws
By: BB
Caring, swift and accurate!
Healthy Paws claim service (I used online) is very simple and easy to use, requiring minimal effort and time to submit the claim form. Their response to my claim was almost immediate, assuring me my claim was received and accepted, and they continued to keep me informed until they had settled the claim. I don't know what else I could or should expect from an insurance company. And then, they sent me a personal note wanting to know how my pet was recovering from the ordeal -- good folks, someone's paying attention.
Insurer: Healthy Paws
By: Bill
Best ever customer service
We have had several expensive vet visits for our 11 year old marmalade and white cat Andy over the last few months. Embrace has provided reimbursement checks for approximately 5 or 6 different claims in less than 2 weeks. I wish I could find a human health insurance company with the customer service of Embrace.
Insurer: Embrace
By: Donn
i wish all companies operated like this one
they almost daily kept in contact with us and payment to us was as fast as one could possibly ask for. thank you trupanion
Insurer: Trupanion Canada
By: lorraine
i wish all companies operated like this one
they almost daily kept in contact with us and payment to us was as fast as one could possibly ask for. thank you trupanion
Insurer: Trupanion
By: lorraine
Immediate claims turnaround, with genuine care.
My dog, Chip, had to spend two nights in emergency care with severe stomach issues and dehydration from undetermined cause. Healthy Paws walked me through what would be covered -- pretty much everything other than the exam and deductible, including ultrasound diagnostic testing! And, all I had to do was snap a photo of my invoice to file my claim electronically. My reimbursement check was processed before Chip finished her anti-biotics! The representatives I spoke with and who sent the claim payment information all asked about Chip and how she was doing in every conversation. It was a very supportive experience all around.
Insurer: Healthy Paws
By: Robin
Prompt and responsive
My pet has been insured through Pets best for several years now. Thankfully, I purchased the insurance several years ago, and several months later, my pet lost his sight due to Cataract/Glaucoma. I take him to his eye specialist several times a year and am prescribed prescriptions and have never had any issues with claims. The claims are processed within days. They are excellent.
Insurer: Pets Best
By: Doris