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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Only the TRUTH
We, were very surprised of the service we received. The courtesy and the caring that each and every person we spoke to. It seems that most companies only care about the revenue that can be made off the public. Not the case with Trupanion. We would and have recommended them to our friends and other pet owners.
Insurer: Trupanion Canada
By: David
Only the TRUTH
We, were very surprised of the service we received. The courtesy and the caring that each and every person we spoke to. It seems that most companies only care about the revenue that can be made off the public. Not the case with Trupanion. We would and have recommended them to our friends and other pet owners.
Insurer: Trupanion
By: David
embrace vs. vpi
I have VPI on one dog and Embrace for the other. Embrace pays at least 3x faster.I am very happy with the attention my claims have received and feel my reimburesment was very fair.
Insurer: Embrace
By: Rae
Thank goodness for trupanion!
I went out for a few hours and when I came home my dogWas laying in a pile of drool and was so dizzy, swaying back and fourth. My dog is an 8 pound yorkie. I immediately called my vet and took her in. They suspected toxicity from something my dog ate. After xrays they found out it was something stuck in her stomach. An estimate was sent to trupanion who responded within the hour to let me know everything would be covered. They even called me to let me know. My vet bill began increasingly getting larger and larger. It was such a relief to know I had trupanion to help me out!! My bill ended up being 1500 and I left only paying 250.00. I am so thankful for trupanion, you never know if something will happen to your dog and such a relief to know trupanion is there to back you up. I would definitly recommend trupanion!
Insurer: Trupanion Canada
By: Renee
Thank goodness for trupanion!
I went out for a few hours and when I came home my dogWas laying in a pile of drool and was so dizzy, swaying back and fourth. My dog is an 8 pound yorkie. I immediately called my vet and took her in. They suspected toxicity from something my dog ate. After xrays they found out it was something stuck in her stomach. An estimate was sent to trupanion who responded within the hour to let me know everything would be covered. They even called me to let me know. My vet bill began increasingly getting larger and larger. It was such a relief to know I had trupanion to help me out!! My bill ended up being 1500 and I left only paying 250.00. I am so thankful for trupanion, you never know if something will happen to your dog and such a relief to know trupanion is there to back you up. I would definitly recommend trupanion!
Insurer: Trupanion
By: Renee
Very disappointed
We had Embrace for both of our boxers. Our first and only claim was a great disappointment. After review of our boxer's medical records, they eliminated coverage on just about all potential future issues. This included the shape of his jaw, being a boxer. The evaluator stated that there would still be value in keeping insurance for things such as torn toenail! Unbelievable. Never again!! Waste of money.
Insurer: Embrace
By: E.
Pets Best claims processing is INCONSISTENT!
I would warn anyone against obtaining a policy through Pets Best Insurance! I've had my pets policies with their Pets Best's NEW underwriter for over 1 year. I had a policies with their previous underwriter for more than a year as well. (I've had policies on my dogs through Pets Best for over 3 years, but they changed underwriters and constantly change their adjusting practices!) The only reason I still have my dogs insured through them is because the dogs have coverage for torn ACL's (which usually is excluded for the 1st year of a policy through most insurance companies). Additionally, both dogs have conditions that would be considered pre-existing if I obtained a policy through a new insurance company as the conditions manifested since the dogs have had Pets Best Insurance. Pets Best Insurance claims processing has been completely inconsistent; I never know when they will pay for something and when they won't. In fact, I have had claims processed by the head of the claims processing department repeatedly, and he has processed the claims completely different - it seems he'll pay something one day, and not the next. You can't count on knowing how your claims will be processed at all, therefore, you can never really know if your dogs treatment will be covered - despite what the sales people tell you over they phone (PS- they don't process your claims, they work on commission and will tell you what you need to hear to sign up!). My vet HATES Pets Best, both of them actually (
Insurer: Pets Best
By: McKensee
Great service!
I am amazed at how prompt and efficient Embrace has been in reimbursing my claims. My 2 dogs have excellent vet care and I am appreciative of how Embrace handles all claims. Thank yyou Embrace staff! Spencer Lauger Jr and pets pug Walleen & terrier/poodle Freddy
Insurer: Embrace
By: Spencer
Highly Recommend, Very Satisfied
Our miniature schnauzer developed bladder stones that did not dissolve with medical therapy, so he eventually required surgery. Trupanion covered 90% of all the medical AND surgical treatment, INCLUDING 50% coverage of the expen$ive prescription dog food. They respond quickly to previously approved covered conditions and the reimbursement arrives in a timely manner. It does take a little while initially for them to obtain all your vet records and approve an initial claim (some vet offices are unresponsive), but if you help them out by getting vet record copies yourself and emailing them to the company, they accept them and it greatly expedites the process.
Insurer: Trupanion Canada
By: Judiann
Highly Recommend, Very Satisfied
Our miniature schnauzer developed bladder stones that did not dissolve with medical therapy, so he eventually required surgery. Trupanion covered 90% of all the medical AND surgical treatment, INCLUDING 50% coverage of the expen$ive prescription dog food. They respond quickly to previously approved covered conditions and the reimbursement arrives in a timely manner. It does take a little while initially for them to obtain all your vet records and approve an initial claim (some vet offices are unresponsive), but if you help them out by getting vet record copies yourself and emailing them to the company, they accept them and it greatly expedites the process.
Insurer: Trupanion
By: Judiann