219,493+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,493 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Not Impressed
So far, I have not had a particularly good experience with embrace. The review of my initial claim was exceptionally long, and while they do say it could take up to 30 days, I didn’t actually think it would take that long based on my experience with several other pet insurance companies. Then after waiting for a month, my claim was rejected based on a flawed assessment. I then had to ask my veterinarian to write a letter explaining why their assessment was incorrect. Embrace then took another two weeks to review her letter and came to the conclusion that my claim should in fact be covered. In doing so they also “found” another exclusion that they had not identified in their prior review. They indicated that they would send me payment on the claim, but did not include anything about payment of the two other claims related to the initial one. I sent a note asking them to please re-process the other two claims since the initial exclusion was lifted, and I still have not heard anything back on that or even received an acknowledgment that they received my note. Overall, I find this company to be very slow and like all insurance companies, they are always on the lookout for exclusions, even when there aren’t any that are valid. I believe they need to improve upon their customer service as well as their efficiency. I’ve only been a customer for a short time, but so far I am not at all impressed. I have had much better experiences with other insurance companies who have been very easy to deal with.
Insurer: Embrace
By: Carol Chapman
Outstanding Experience
We are first time pet insurance customers and had an outstanding experience with Aileen. She was very helpful, friendly, and knowledgeable. I’m glad we chose FETCH!
Insurer: Fetch
By: TS
Many Years a Client-No help
Many Years a Client-No help Our identity and bank account was literally stolen some time ago. You all notified us that our payment didn't go through. We tried again to send it and did not receive notification that a payment STILL hadn't gone through as we were building our account with the State Dept Credit Union. When I called, I was told my policy had lapsed and that I could only have a new policy with virtually no coverage except wellness and accidents. I was told there was multiple times payment had been processed to no avail. No phone call or notification. In spite of the fact that I asked to have been re-instated (as we have been a customer for many, many years for all our pets), I was told "No". So, that's why I'm not happy. Hopefully, all my prior claims will be processed. I have some coming.
Insurer: Nationwide
By: KK
Garbage company
Garbage company. Will constantly raise your premium no matter how long you've been with the company and give you little to no explanation, and if you cancel your insurance with them, they charge you 30% of your total policy. Terrible customer service as well.
Insurer: Sonnet
By: Marc Arsenault
The system kept crashing mid claim…
The system kept crashing mid claim submission. Any insurance that just conveniently crashes during a claim immediately raises flags to delay service.
Insurer: Embrace
By: Hector Lomelin
Every one is extremely helpful and…
Every one is extremely helpful and always pleasant to talk to!
Insurer: Pets Best
By: Deborah DeSanto-Ceneviva
New customer with questions - easy answers!
I have been shopping for insurance for a few weeks now. I finally had enough information and understanding to ask some questions. Bobby at Prudent Pet was immensely helpful and answered all my questions with great clarity!
Insurer: Prudent Pet
By: Jaclyn M
Angeline was a great help
Angeline was a great help! She was super friendly and helped me resolve and issue very quickly. Thanks so much!
Insurer: Fetch Canada
By: Makenna Joy
Easy peasy
Got my itemized receipt printed and uploaded it, waited about a week for my claim to be resolved. Very happy 😊
Fast and efficient claims process
Our family dog has had a bit of a tougher year with his recent surgery and recovery. I was worried I would not be reimbursed for my claim, and to my relief - every was okay. I feel comforted our insurance policy came through and it wasn't what many negatively speculate about pet insurance. Thanks much, Pet’s Best!