216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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MetLife has been amazing
MetLife has been amazing! We’ve had it for years and used it for an annual check ups and periodic scratches and stuff like that. And now that my dog is older, they have really been there for us as his health declines. The customer service representatives are always so kind and helpful. I recommend MetLife to all my friends with pets.
Insurer: MetLife
By: Dana
Josh was very helpful
Josh was very helpful, kind, and got us a better rate. Thank you!
Insurer: Fetch Canada
By: Shayna Neil
Aileen Andino deserves a pay raise!!
I had the pleasure of working with Aileen Andino and I couldn’t be more thankful for her. She helped me tremendously along the way in getting the best pet insurance plan I could get for my dog Charlie. She definitely deserve a pay raise!!
Insurer: Fetch
By: Giovanni Orozco
Pumpkin- Easy to Understand Policy
Pumpkin provides transparent and easy to understand policies. It's easy to understand is covered by insurance and what isn't. From a cost standpoint, they offer a tremendous variation of affordable options; with the opportunity to add on wellness plans too. Overall, a great experience and amazing customer service!
Insurer: Pumpkin
By: LAL
Well I don’t know what to think because…
Well I don’t know what to think because for one thing I can’t get in my app every time I try to login in it tell me that’s is not the right password and I have changed it more than once. I have not heard about getting in my money back on the kodys vet bill So I really don’t know how to rate anything.
Insurer: Embrace
By: Deborah Johnson
Great experience
My agent was extremely helpful and easy to understand.
Insurer: Nationwide
By: Caroline
Simple and easy
It is so easy to upload and submit the documents to get reimbursed.
Insurer: MetLife
By: Cat Owner
Excellent coverage and service for Wellness
So far, we have used Embrace for only wellness visits. After 2 years, we know that our claims will be handled promptly, with reimbursement checks arriving within a week. The online claim formatting is easy to follow.
Insurer: Embrace
By: dustin huber
Frustrated
I’ve been with MetLife Pet Insurance for several years and have never had any issues—until now. Lately, every time I speak with a customer service rep, I get different information. I’ve also been told I need to wait three business days just to speak with a supervisor. When I submit a claim, instead of being notified that additional info is needed, the claim gets closed. Then the only way to reopen it is by filing an appeal that must be signed by my vet—which is a lot of extra work that could easily be avoided with a quick email or call. These claims are expensive, and waiting months for reimbursement is incredibly frustrating. I really hope the process improves, starting with easier access to supervisors—maybe even offering scheduled callback times instead of playing phone tag. It would make a huge difference. I truly miss how this company used to be.
Insurer: MetLife
By: Adrienne