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My claim was processed in a timely…
My claim was processed in a timely manner without having to jump through hoops or provide additional info
Insurer: Fetch
By: Teryn
Enrolment went well but plan was canceled in error
Update April 2025: Trupanion has looked into this matter and resolved it. They confirmed that there was no confirmation to cancel the plan after listening to the recording of our call. I am very pleased that they attended to this matter so quickly and corrected the error. The enrolment process went well and the person was very knowledgeable and friendly. The issue I had was that I had been a Trupanion member since my dog was just a few weeks old. I called to cancel my insurance due to an appeal dispute and the Trupanion employee suggested some helpful things to do in order to have a stronger appeal. I then told her to wait to cancel my insurance while I spoke to my vet, but I received noticed that it was canceled anyway. By the time I contacted Trupanion to get my pet back on the plan, they said too much time had elapsed (just over a month) so they would have to enrol her at a four year old dog rate (much higher), despite the fact I'd already been a Trupanion customer for four years with the same pet. It's disappointing that this was not recognized at re-enrolment.
Insurer: Trupanion Canada
By: Christine Peric
They're always on point
They're always on point. I was please to learn about their offerings, so I switched pet insurance to Embrace about 2 years ago. We haven't been dissapoointed. They offer good coverage, and are prompt processing claims.
Insurer: Embrace
By: Jose Quijada
Kindness
Kindness, patience, and staff clarifying things for me. I was thrown for a loop when Nationwide decided not to renew my car's policy. Plus you got great recommendations for friends of mine.
Insurer: Pumpkin
By: S Krisko
Horrible company
I was transferred from 24 pet to Heartville they wanted to charge me$107. For an accident & illness policy. I was only paying $77. At 24pet for the same policy. I canceled my policy with both companies on January 3rd 2025. I even received a cancellation email from Heartville stating that they canceled my policy. On March 15,2025 they charged my bank account/ card for $107. For a policy that was cancelled several months ago. Even 24 pet confirmed that I had done this. With Hartville. Now they are telling me that they have no control over their refund process and wait 7 business days 3/25/25 is 7 business days & they still can’t tell me what is going on with my refund. IF my refund doesn’t show up 3/25/25 then they will SEE IF they can manually refund me but they are not positive. I have been with spot pet since January 3 2025 & I pay $77. For accident, illness & wellness policy. I would not recommend Hartville for your pet they over charge. They have no care that they are affecting people and their personal banking/cards causing other problems for those people. After the fact of being canceled several months prior. Even my personal family member who works in the insurance industry is completely surprised with Hartville behavior. I have also called 24 pet to inform them of how the situation of being transferred to Hartville is affecting people & suggested that they find a different provider to transfer any remaining costumers over to.
Insurer: Hartville
By: Jessie
Great pet insurance!
Spot insurance has been great. They have been easy to work with, transparent, and not stingy when it comes to coverage and reimbursement. Their process to submit claims and estimates is easy and their customer service is friendly and competent. Claims take about 5 days to process in our experience but we have been happy with our experience overall.
Insurer: Spot
By: Christie Juarez
I enjoy having pet insurance with…
I enjoy having pet insurance with Fetch. The process is very easy and the payment is on time.
Insurer: Fetch
By: Domonique
I'm very disappointed with many pets
I'm very disappointed with many pets. There were technical issues with your system in Sept. 2024 and Mackcaroni ended up without accident insurance!
Insurer: ManyPets
By: Rose Bud
Great claim processing and reimbursement experiences
My dog recently injured her leg and we had to take her to the vet. I didn't submit the claim right away because we were focused on helping her recover from her injury and I actually forgot about it. A couple of weeks later, I found the vet receipt and submitted my claim - within two weeks the claim was processed, and my reimbursement had already been deposited into my account. This is a consistent experience with claim processing, and Pets Best is the best pet insurance that we've had for our animals in the last 20 years.