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Pet parents across the U.S. and Canada have left over 216,303 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Consider Elsewhere
We have been with MetLife for four years now and this year both of my premiums jumped ~$20 for each of my girls. The customer service rep couldn't give me a good answer as to why. I ended up canceling our younger girl's policy and going with another company. I had to keep our other policy because unfortunately we are going through chemo at the moment. With chemo, we are asked to do a follow up CBC on week after each treatment, and after every single CBC, the claim is denied and I'm back on the phone with a rep trying to get them to reprocess the claim when it's clearly stated in the chemo POST note to follow up in a week with a CBC. This current go around, I've been hanging in limbo with MetLife over a claim for two weeks now and no one can seem to resolve the issue. At this point, my policy has renewed and I'm afraid the claim will go towards my current policy. If you are reading this and considering MetLife, please be prepared for ridiculous price hikes with no notice when your policy renews, a non-working app, customer service reps who are unable to help with getting claims processed correctly, and absolutely no communication/continuity of care when it comes to picking up where your previous call left off so you have to start from scratch each time you call about the same issue. Please consider going another route with your pet insurance. We've loved MetLife until this year. I'm not sure what's happened.
Insurer: MetLife
By: Rebecca
Monthly preventatives
Pets best makes filing claims easy and worth the monthly payment. I had to buy heartgard for the first time and within days I had a refund for part of what I paid. It was so easy to upload documentation.
Easy signup, reasonable cost.
It was easy signing up for pet insurance. A few questions, and info about our pet was needed. The cost is reasonable too. I recommend this pet insurance and company.
Insurer: Nationwide
By: Michael F
Bear decision ever!
PetsBest is the best decision I made. My 3 dogs have needed expensive surgeries and I would be broke without PetsBest. They pay quickly and never question a treatment as long as you provide all the info they need.
I have great experience using this…
I have great experience using this insurance for my cat. Love it
Insurer: Spot
By: Sil
Buddy's MRI
Our 12.5 yr old Golden Retriever Buddy needed an MRI to determine the cause of his hind leg weakness and mobility issues. MRI's are not inexpensive. Fortunately we have Pets Best Insurance for situations like this and we're so glad we did. We learned that Buddy has a bulging disc that is causing his problems. We have him on meds and rest but waiting for our follow up appointment to determine the next steps. Without Pets Best I'm not sure what we would have done. They handled our claims promptly and reimbursed us according to our policy. If you have a pet you should have Pets Best insurance.
"Pets Best customer service
"Pets Best customer service was outstanding, once again! I'm totally satisfied. Thank you!
Insurer: Pets Best
By: PAUL
Cannot get thru to cancel nationwide
Cannot get thru to cancel nationwide
Insurer: Nationwide
By: Madeline Holdy