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I had my insurance with Healthy Paws…
I had my insurance with Healthy Paws since my dog 🐶 was a puppy.I signed up with Healthy Paws 12/30/2018, my wife recently said why do we not have coverage anymore. I called the office and they tell me that a payment did not go through on my American Express account. I called up and they told me that an e mail was sent to me as well as a letter to my home. I questioned the representative and said there was no letter addressed to my home address and i did not receive an e mail canceling my account. I asked why they did not call me since my dog has been with them over 6 years and paying monthly always on time. They said they can’t do anything and they won’t insure our dog due to the fact that she is 7 years old. I find this company not willing to be reasonable and try to work this out this situation with us. I did not have one claim with Healthy Paws in over 6 years. If a company is so well respected in the market place why not show compassion to the people that support your company. I would not recommend or use this company based on how we were treated and pushed aside due to the age of our dog being 7 years old. I asked can we be reinstated to our policy, but they did not even want to entertain any idea of addressing our concerns. It is unfortunate that this company feels this way to loyal member like us.
Insurer: Healthy Paws
By: Vinny Sabatino
Great insurance…
In the very beginning I had issues getting reimbursed but that was years ago, since they revamped their submission experience, it's very easy and quick to get reimbursed. I have yet to have a problem. I'm very thankful for this insurance.
Insurer: Embrace
By: Heather B
helpful and efficient
Joshua was very helpful and thorough...providing me with everything i needed for the best coverage for my dog Hugo
Insurer: Fetch
By: Susan
Insanely more than doubling my premium
I had a great experience w/ Healthy Paws and luckily I only had to file 1 claim and they paid it quickly. I got an email from them informing me of their absurd premium increase, more than double, which is absolutely insane. I saw there's a lawsuit against for the same reason. This is from them-" Current Monthly Premium: $68.00 • New Monthly Premium Starting in 63 Days: $155.25." I cancelled my policy and will be getting a more affordable plan elsewhere.
Insurer: Healthy Paws
By: Lani Espinas
Temporary password was invalid, verifaction code as well.
Temporary password was invalid. Email code was not accepted. Account could not be located/verified, no new password set up available.
Insurer: Trupanion
By: storminorman
Very easy to get a quote
Very easy to get a quote and sign up within minutes. The coverage is good and much cheaper than Pets Best.
Insurer: Nationwide
By: Ray Swadley
Rebecca was AMAZING
Rebecca was AMAZING! She answered every single question that I had and made it easy to understand. Every company needs a representative like her. I haven't had that good of an interaction with someone like her in years. I am happy to say that I am so very comfortable with the policy I went with after speaking with her and I can't wait to be a long term client of theirs. I will be recommending more of my friends and family to prudent pet insurance all because of her. Thank you Rebecca!
Insurer: Prudent Pet
By: Rachael L.
Very unhappy with this company
Please, please trust me and do not use this company for pet insurance. While the fees are reasonable, the website is an actual pain in the butt to use. I sent invoices and all of my pets medical records, but my claims were denied because they kept saying the medical records were incomplete. I called, after having to search high and low for an actual phone number, and spoke to several agents who said, no everything you provided is sufficient, yet I keep getting emails that my claim is on hold because I'm missing documents. And then I find out that I can't even claim my actual visit anyway because my vet won't split out the vet visit for vaccinations, so I can't claim that either (not the fault of Fetch) however, very frustrated dealing with this company. Save your money and don't spend with this company, it's a complete waste of money.
Insurer: Fetch Canada
By: Brenda-Lee McArthur