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Great experience
The only reason I don't give them a five is because of the annual increases, and I had a doubling increase last year. Other than the increases, I've had a good experience
Insurer: Pets Best
Veterinarian: Pine Grove Animal Hospital, A Thrive Pet Healthcare Partner
By: Lindsay
Experience Review
We have had our large dog covered through ASPCA since 2021. They worked with us when we went through difficult financial times and when we call always ask how Canon is doing. He was never discriminated against for his breed or for being a large dog. Also we recently filed our first claim and I was shocked I submitted the claim on April 1st and they submitted the reimbursement by April 3rd and even though I am having banking issues with the reimbursement, due to my bank, they are on top of the issue. I've always been treated kindly and with respect.
Insurer: ASPCA
By: Diane M.
Affordable value
Easy, understandable, great customer service good value
Insurer: Prudent Pet
By: Sue Johnston
Linday went above and beyond to fix an…
Linday went above and beyond to fix an issue that had been unresolved by others. I really appreciate the personal attention!
Insurer: Embrace
By: eden tosch
Scam Artists
I have had Figo coverage on my dog since he was an 8-mo-old puppy, so anyone out there who thinks their claims won't be denied because they enrolled in puppyhood had better think twice. In August of last year, my dog suddenly displayed balance issues and a head tilt. I took him to the vet who swabbed his ears and looked in them and found nothing but prescribed ear drops due to symptoms, to see if it would clear. The head tilt did not resolve, and after trying several rounds of medications (drops, oral antibiotics, month-long ear packs) without resolution, vet recommended we go to a neurologist or dermatologist to investigate further. I never submitted any of the bills from my regular vet to them, but it became a lot to handle when visiting the dermatologist, which began in February of this year. Figo denied the consult claim, saying it was pre-existing. This was the first time in this dog's life he has ever had any ear issues or head tilt. I called and they said, "He had an ear infection in August 2024." (not a diagnosed ear infection but treated as one due to symptoms) I explained that we are still trying to treat the issue that first developed in August 2024 because nothing has resolved the head tilt. To this, she responded, "He had an allergy shot in July 2023." WTF??? This is not an allergy related issue we are having! She then said something about a waiting period of 14 days for illness, which has nothing to do with anything. This policy is almost 2 years old. Any waiting period is long over. I mean to say these people are plain CROOKS. She was just throwing out one bogus reason after another for them not to pay the claim. I sent an appeal, to which they have yet to respond, and submitted claims for the CT scan and the video otoscopy that were done on my dog's ears. Both were denied with reason of pre-existing condition. Here's where it gets very interesting. During the video otoscopy, a culture was taken from each ear, separately, and neither grew ANYTHING. The dermatologist wrote in her note that the issue is completely anatomical and is not infection related, and thus not allergy related either (though if it was, any waiting period was long over). They have these notes as they were submitted with the claims. What we have here is a den full of liars and thieves. I will be reporting them to the DCI and AG of my state and to the NAIC. Stay away from Figo. They will take your money month after month and deny any claim you submit.
Insurer: Figo
By: Wendy Matzker
Still waiting on my refund.
Still waiting on my refund.
Insurer: Spot
By: Yassa Davies
Great coverage.
Thanks for covering all my claims for Beanie's IVDD treatments quickly and easily. The bank deposit option is so quick and fast!
Insurer: Embrace
By: Cindy C
Representative was very helpful and…
Representative was very helpful and went well beyond what I might have asked about with excellent feedback.
Insurer: Nationwide
By: William Bilyeu
Been with the company for the last 10…
Been with the company for the last 10 yrs
Insurer: Nationwide
By: Gins Henry
My experience trying to enroll in Petco was complicated
My experience trying to enroll in Petco Pet Insurance was frustrating and far from ideal. I attempted to submit an application online, but I kept running into submission issues. The number listed on Petco’s website (1-844-244-3649) is supposed to assist with quote or processing difficulties, but when I called, I was connected to a Nationwide representative who told me they don't handle Petco pet insurance enrollment—and that I was not the first person to call with this confusion. I explained that this number is listed directly on the Petco site, and she mentioned she would report it to marketing. After spending quite a bit of time trying to resolve this, I had to search just to find another contact number, since Petco Vital Care does not list a customer service number clearly. Eventually, I reached someone under existing accounts, who then transferred me to a sales associate. That person could see my pending application, but on my end, all I saw was an error page. Overall, the process was very time-consuming and unclear. I hope Petco (Nationwide) takes steps to improve the user experience and correct the information on their site.
Insurer: Nationwide
By: customer